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Hot Water Online Privacy Policy & Hot Water Online Australia are divisions of PCM Pty Ltd and GHR Investment Trust Pty Ltd ABN 17758873107

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The details of our privacy policy are below but here are our Golden Rules when it comes to collecting and storing your personal information

  1. We will never pass your information on to anyone except the installers for the purpose of providing you with a quote for plumbing and electrical services upon your request.
  2. We will send you follow up emails relating to feedback and regular water heater maintenance checks and may send you updates or industry news we think may be of interest to you. Every email will have a prominent unsubscribe link if you don’t want to receive them anymore
  3. We do not store any credit card or bank account information


The term “Personal Information” in this privacy policy applies to any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this website. The type of information we may collect if you visit our website includes:

  • How many times you visit our website, what pages you view and how long you stay on our website
  • Details about what kind of browser and other software you are using to visit our website
  • Your IP address


Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

We may use cookies to:

  • Enable us to monitor overall traffic patterns
  • Monitor user actions and to identify your computer when you return to our website. NB: cookies do not identify you personally but they do identify your computer. Most browsers allow you to alter the settings to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of our website.
  • Engage in remarketing to market our sites across the internet. NB: You can opt out of the Google remarketing program by using the Google Ad Preference Manager. You can also use the Google Analytics opt out browser add-on tool to opt out of the Remarketing program.
  • By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above.


We will only collect your information by lawful and fair means.

If you choose to provide us with a review or feedback of our service or water heater or that of an installer, we may store that review and post it to our website.

We may monitor the content of any email or social media you send to us for troubleshooting or maintenance purposes, or if we suspect any form of abuse. We will keep the content of any such communication if we believe we have the legal requirement to do so.

Personal information

  • If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
  • Please do not give us other personal or sensitive information.
  • Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with anyone else.
  • You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete.
  • If you request us not to use personal information in a particular matter or at all, and that personal information has been disclosed over ther web, we will take all reasonable steps to comply with your request.


How we protect your Personal Information

  • We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
  • We will keep all of your personal information confidential to the best of our ability while it is in our possession. However, we cannot and do not guarantee the security of your personal information as it is passing over the internet.

This website is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
If you have any questions about our privacy policy or wish to make a comment please contact us via this website or email or by phone on 1300 456 553

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