(Terms and Conditions Clause 9)
9.1 In addition to your rights under clause 8 (See full terms and conditions), we will gladly accept return of products and issue refunds, subject to the following and payment of a non-refundable return fee of $55 (inclusive of GST) or the amount of the original delivery fee, whichever is greater:
9.1.1 if your product remains boxed and unopened you may contact us within 14 days of delivery to arrange for it to be collected and receive a full refund;
9.1.2 if your product has been unboxed but otherwise is as new and have not been used you may contact us within 14 days of delivery to arrange for it to be collected. You will have to pay a restocking fee of 15% of the purchase price.
9.2 Subject to clause 8, we will not accept for return any water heater that has been used or installed or where you have attempted to install it.
9.3 If you are entitled to a refund, we will only give you the refund once we have received the water heater at our warehouse and inspected it and assessed whether it is eligible for a refund under these Conditions of Sale. Any refund we make will be by the same payment method used to purchase the water heater, except for cash payment, which will be refunded by cheque or EFT.