These guys are really good and very professional. The customer service from Natika was a breeze, the quote was very fair and detailed and they did what they said they would with no surprise cost. Ryan the plumber was really great, prompt, polite, friendly, well presented and on time. He did an awesome job too. The Electricians that came to install my powerpoint were very nice too.I definitely recommend GM Hotwater and would use them again in the future should the need arise.
05:11 27 Oct 20
22:25 24 Oct 20
22:52 21 Oct 20
Great job, great service and tidy too.
10:07 21 Oct 20
Professional team of workers, from inquiry to installation we appreciated the information given, advice on product suitability and the ability to install at a date that suited us. Team of trades people arrived promptly and installed appliance (solar water heater) in a timely fashion. They left the area of work neat and tidy and we are thrilled with the system.
10:38 20 Oct 20
These guys were prompt, friendly and a quality service. Quote given via email and new gas Hot water installed within I think 4 days of contacting them. Very happy and would recommend 👍
01:07 11 Oct 20
22:38 10 Oct 20
02:38 02 Oct 20
What a fantastic team. Absolute pleasure to deal with. Excellent customer service at its best. Highly recommended to anyone looking to get hot water systems. Very competitive price too. Thank you to everyone involved (Natika, Sam). It was job well done. Tom
05:00 22 Sep 20
GM HOT WATER were a pleasure to deal withFrom the initial contact over the phone to prompt arrival of the tradies.Ryan was a very hardworking fellow who ensured the job not only looked good but was very professional.He made sure I Understood the New water system.Excellent all round!!Will recommend your company to others.
04:12 17 Sep 20
00:35 17 Sep 20
They came early and worked quickly. We had trouble locating where to turn off the main water but there were no other hiccups. I had hot water in no time. They also took the old hot water system away. Thank you. Joy.
08:05 03 Sep 20
08:02 26 Aug 20
They are great price run on time & the tradie whom came even helped my 91 year old uncle catch my 10 mth old jack Russell from running away great job great price great people
05:00 26 Aug 20
HiI just had a Rinnai sunmasterr installed 10aug - Service was very quick efficient, I could not fault the whole operation from start to finish. Thx heaps Natika and gang.
07:02 10 Aug 20
Our experience with GM Hotwater was excellent. My wife sent an email through the website and I got a phone call within around an hour. The young lady on the phone, Natika, was a gem. She has a bright and bubbly personality as well as being very knowledgeable in regards to hot water systems. She answered all of my questions and also informed me of a few things that I did not know. She arranged to get a plumber out promptly and my hot water service was repaired. The young lad that did the repairs was polite, efficient and did the job quickly. Again when I spoke to Natika the following day to pay my account there was more of that vibrant personality again. A pleasure to deal with and I would be more than happy to recommend them....Jeff
07:39 07 Aug 20
Initially spoke with Andrew after existing HWS died. He was very helpful in assisting us to make a decision on a replacement and made arrangements promptly. Then had excellent follow up from Nitika with a quote and answers to a few more questions. Sam arrived earlier than scheduled to do the installation and was professional and friendly.Overall turnaround to get hot water running again was really quick which was greatly appreciated on a cold winters day
04:08 07 Aug 20
14:50 29 Jul 20
00:23 25 Jul 20
Absolutely amazing serviceCan't thank them enough for how helpful they wereWould recommend them to anyone. In fact I have told all my friends how good they have been
04:28 23 Jul 20
We had just moved in to our newly bought house and found that the hot water service was leaking. Made a call to GM Hotwater and the gorgeous lady helped me with my queries and booked us in for a quote/repair/replacement. Ryan arrived on time, was super friendly and he was so helpful. We ended up replacing the unit after our discussions with him. He had great knowledge on the Rinnai products and what we needed. He tided up a few bits and pieces from the previous installer (without asking as he was concerned about some of the fittings) and I would recommend him a thousand times. Great Job Ryan!
23:43 18 Jul 20
Prompt and efficient, very competitive pricing.Helpful friendly staff.
23:31 18 Jul 20
We have just enjoyed a hassle free process of changing over from a heat pump that has served us well for almost twelve years to a new one supplied and installed by GM Hot Water Beginning with a prompt quote and other useful information from Natika in the office to the installation by thePlumbers and Electricians we can say without hesitation that thus far it has been a job well done. So keep up that good work.
07:22 12 Jul 20
Excellent service from the first contact to the wonderful team that installed our new hot water service. Very personalised friendly efficient service all around. I would give 10 stars if I could. Thanks for the great service wonderful to deal with "people people"!
06:14 09 Jul 20
Excellent customer service. From first contact with the sales representative to completion of the installation, customer experience is 1st class.
06:18 07 Jul 20
I changed from electric to gas hot water system. Very reasonable price. All staff from Natika ( initial contract), Mark and Brad were very friendly and helpful. Very professional. Did a great job.
06:02 07 Jul 20
We have just had a new Rinnai solar hot water system installed by GM Hotwater. Our experience has been excellent right from working out what system we needed to the installation and paying for it. The trades being Plumbers and Electricians were very efficient and tidy throughout the install. Great to converse with and worked right through lunch in order to get the job done. I can definitely recommend this company if your considering a hot water system. Lyndon
23:24 02 Jul 20
1- I appreciate the nice approach marketing from Natika Sharp2- I would say thank you to technician Bryan . He is a legend .Good skill job and nice talk politely .3- Thanks Tom ,electricianGood service ,and affordable price .I will introduce your company to my Vietnamese community in Adelaide . Thank you .
ngoc mai ca
06:59 02 Jul 20
Excellent service and help from the initial phone call to the office. Installer arrived at the arranged time and the hws installed with pipe work looking tidier than on the previous model. 100% satisfied with the whole process in dealing with the company.
05:44 01 Jul 20
Done a great job at fitting my solar/electric hot water system.Highly recommend GM Hot Water.
10:37 25 Jun 20
Friendly and professional through every step and the workmanship was excellent!
10:12 25 Jun 20
Great communications from quote to completion. Thorough and courteous electricians. Highly recommended.
08:01 24 Jun 20
I was extremely happy with the prompt and professional service from the organiser, deliver of unit and installer. Would definitely use again and highly recommend your company.
23:55 16 Jun 20
I found everybody was very helpful from the office to the two Men who worked on the installation todayVery happy andThank you Leonie
06:23 12 Jun 20
Thankyou Gm Hotwater,our new hot water system is amazing, also i highly recommend Gm Hotwater friendly, efficient, professional and competitively priced it was a pleasure to deal with your staff and tradies very efficient same day service 10/10 will definitely be using Gm Hotwater again thanks again regards.Travis
20:36 10 Jun 20
06:36 01 Jun 20
Prompt efficient service, competitive quote
04:00 23 May 20
Very prompt service and straight to the point supplying a great offer not worthy of shopping around for a better deal! Natika updated myself on weekends and before business hours proving to go above for the customer. The two lads who fitted our HWS were great service men and although having a big job late in the day to complete, they happily removed all our old solar and tanks to make the end product just that little better removing an eye sore we had on the front of our roof!
23:31 22 May 20
Brilliant work. Service was super fast- barely a few hours after calling and my new system was up and running. Staff were also fantastic- very friendly and went out of their way to explain what they were doing and why. Can't rate them highly enough. Will absolutely call again if I even run into any issues 🍻
08:11 21 May 20
It's a pleasure dealing with GM Hot water from A to Z. The quotes were done efficiently and professionally. Within minutes the options were emailed and clearly explained. The service was second to none. A plumber was at my doorstep early next morning and the job was done timely. His pleasant personality and workmanship were admirable.
09:56 20 May 20
23:29 08 May 20
Very professional, friendly, just a great bunch of lads and excellent work. Highly recommend!!!!
09:32 08 May 20
03:43 30 Apr 20
Excellent communication with them GM Hotwater the first call happy and cheerful, Brad the plumber was very friendly,, personable, knowledgeable and concise. Quoting was detailed with very good pricing. The whole experience from start to finish was a pleasure.
Dennis van Gameren
20:43 28 Apr 20
Excellent service. Cheerful staff. Communicated well regarding delay (stock shortages). Installation performed with care and attention to detail. Recommended and would use them again.
06:34 26 Apr 20
Thanks for a job well done. There will be more work coming your way.
08:35 17 Apr 20
03:37 16 Apr 20
Very prompt and good service, tradedmen were knowledgeable and very good at their job.
03:56 14 Apr 20
Contacted GM Hot water and they came out within 3 hours for a fixed price removed and installed a new hot water system
23:26 09 Apr 20
Great service and pricing!Everyone we dealt with during this process was really lovely and helpful!
05:02 31 Mar 20
These guys did my meter to house install, aswell as gas oven and hot water system. With 15-20meter pipe install. Great professional team. Very accommodating and good at their job, would recommend.
This is what all Service should be measured by/against, from initial call to install took about 36 hours, unit arrived 8:45 the next morning and the installers were here at 8:50, job done everything cleaned and old unit taken away, Well done guys. Fantastic.