A very good experience. Certainly helped us navigate the newness of heat pump technology and its application to urban dwellings. Well organised, knowledgeable, and clean and tidy work. Would recommend to all

Installation performed very quickly and professionally. Very happy with the quality of work and final finish.

Fantastic service. Natika was helpful and quick to respond. Installers were efficient and very professional. Great customer service both in the office and by installers. Highly recommend going through Hotwater.com.au.

Happy with the whole process from start to finish.

I am extremely happy with my new hot water service. What a top team of people! Helped with the rebates and any queries I had. Very prompt and reliable. Thanks Hot Water.com.au

Really easy process from initial contact through to installation and rebates. Good advice and happy with the Aquatech heat pump so far.

We had been planning to convert our home to fully electric, when our gas HW system gave up and made the decision an urgent one. Natika was amazing, explaining how the rebates worked and offered us a payment option that suited us. We now have a beautiful new heat pump hot water system, have ditched gas for good and a sleek induction hot plate to replace the gas stove. Thank you 😊.

From the quote to the installing everything went smoothly. I Store has been working great. A nice team to install and Natika was very helpful on the phone. Answered all my questions and helped me register for the warranty. Highly recommend.

Fast service and better deals

Quoted $600 under the nearest competitor, prompt and professional tradesman finished the job , couldn't recommend them enough. Best in the business 👍

One needs to do your homework properly to get the best value for money. We have done that. The best company to supply the product, do ALL the rebates admin, installation of our iStore heat pump including the plumbing as well as electrical work AND removing the old heater… all this in a few hours. That company is Hotwater.com.au. Real professionals in Adelaide. Don’t look further.It’s now two weeks later and every bath and shower is perfect. Thank you Hotwater.com.au.

A pleasant experience.From my initial phone enquiryHaving someone out to check my quote. Two days later, all installed perfect.Just like they said,no hidden extra'sTradespeople were punctual.Thank you very muchHot Water .com

I highly recommend this company. The reason are: (1) they install my heat pump water heater in a short time and they did well; (2) The communication are fantastic, you can message them anytime and they quickly response; and (3) they are friendly.

Another five star review! The service from start to finish was amazing. Had a temporary unit installed to get us through the weekend when our old unit died and then the nicest crew turned up promptly on Monday to install the new iSolar unit. Very neat and tidy job, everything fully explained - couldn’t ask for a better experience.

The hotwater team arrived at the agreed time. The workmanship was high quality and they explained the functions of the unit. The communication from the office staff was excellent and they negotiated the government rebates for a great price.

Brilliant hot water system installed by very professional tradesmen. Very efficient and tidy workers. I highly recommend this company *****

If I could give more than 5 stars I would. Amazing service, thank you guys so much! Natika and Corey were amazing.

Would like to say thankyou to the guys from Hotwater.com.au and also from Ohms Electrical for an absolute top installation of both an IStore heat pump hotwater service and Bosch Induction cooktop, better tradesmen I'm yet to meet. Thankyou so much.

The team were fantastic after the heat pump hot water at my parent's house broke down, i got a few quotes with different options within half an hour, the job was booked into their next availability and they turned up on time, cleaned up and everything was working perfectly. Thank you Natika and team, would highly reccomend.

Great experience dealing with hotwater.com.au, I had several questions about how the transition would work to disconnect our existing gas and install an Istore heat-pump to run off our PV system and all the staff were extremely helpful.Even though it took me awhile to finally commit they were able to redo my old quote quickly when I did decide to go ahead.Quote was extremely competitive and everything was clearly written / explained. The 12 months interest free Zip option was also a nice touch.It’s been a few weeks since install and everything has been working perfectly, I look forward to seeing the savings and knowing that I am having a positive impact on the environment at the same time.

Very helpfull man on the phone. Happy with quote and installation.

We are very happy with the unit. Liam and his offsider (sorry name escapes me) were friendly and did the job in a professional manner. They cleaned up well and explained the workings of the heater

Supply and installation of new gas hot water system was all done in 24 hrs from initial inspection on old faulty appliance. Excellent service.

The technicians arrived on time. They asked if I wanted them to remove their boots before walking on the carpet. They worked steadily and efficiently. Due to the age of the heater they advised me to purchase a Co Meter. I have followed this advice ! I am very happy with the service given !

Customer service second to none. Decided to buy a heat pump and landed in the best possible position for this costly purchase, starting with hotwater.com.au's informative website. Purchase and installation (thanks, Mark and Liam) were so easy and professional. All necessary documentation followed from Natika in the office, an absolute gem. When hot water failed on a Saturday night due to an idiosyncracy in weekend timing for this model, Natika answered our cry on Sunday morning and, although I managed to get hot water back on, by Monday Liam was dispatched to check out the system. Total confidence this end. Thanks, hotwater.com.au!

Thanks so much for your wonderful service. The guys went over and above to help fit my new instant gas hot water system. Hotwater.com.au already saved me nearly $2000.00 for the same job quoted by others and then went out of their way to save me more by working out a way to fit the unit into the available space. I am so grateful guys.Recommended highly!!!

Timely, professional, friendly services.

Prompt response, very helpful and appear nothing was too much trouble. Friendly staff. Would highly recommend

Prompt, professional service from start to finish. Plumbers and the electrician did an awesome job, very accommodating to my requests.Cheers fellas 👌

I had a problem with freeze issues on a rinnai solar heater panel. It failed on a friday and this company was very supportive and able to replace defective units under warranty by the following tuesday. Awesome support and customer detail. Thank you .. up here in littlehampton during winter not having access to a hot shower is like medieval torture .... HOT WATER BLISS AGAIN :)

Rang on Thursday saying my old unit just died and I had a new one installed the very next day. Friendly, great service and the price was right. Thanks guys.

We had a heat pump hot water tank installed to replace a broken down rooftop system. We got good advice over the phone, and very prompt service. I hadn't realised what a complicated job it would be, but these folks coped with everything. Top marks.

Excellent service. Installation went smoothly and staff polite, on time and left the site spotless. Will recommend to friends

The guys are so "refreshing", on time, polite and a "clean" installation. Brings your hotwater into the 21st century!!

I have just has a heat pump installed and the service i received was outstanding.The team that answer the phone are very helpful and obliging.They are also know which rebates that you are entitled to.The plumbers and the electrician came on time and did an excellent job.At the end they even cleaned up after themselves.This is a great company who give outstanding customer service and have a great crew working for them.I would happily reccomend them to others

I would recommend them as they are very responsive, professional and efficient.

These guys have fantastic service !!! 24 - 48 and your problem is solved !!! Can’t rave enough about these guys !!! Thankyou for the prompt and excellent service !!! Pricing was on point !!!! Workmanship - first class !!!Thankyou

Very keenly priced. Tradesman arrived exactly when they said they would. A very neat job installing it and the swap from solar to heat pump has cured the water hammer in the pipes. Thank you to all involved.

Fantastic service from these guys, technician was spot on time did a fantastic job. Great price. Highly recommend

I have used this company several times over the last 8 years. In all cases they have provided, prompt quotes and service at a good price, with polite and respectful trade people.

Really helpful and patient customer service. Thanks to Nakita and team members for the new installation. Definitely recommend!

Professional and friendly. Will recommend. Best price from six quotes.

The first thing I would like to say is to commend HOTWATER.COM.AU for installing the iStore heat pump hot water system very efficiently and professionally at my home on 9 May 2024. The two plumbers undertook the installation with minimum interference to our normal activities, and left the house with little evidence that they had been present for just over 2 hours, except for a spanking new hot water system located outside the house. The electrician came after the plumbers had left but spent a bit more time than the installers inside and outside the house and above the ceiling. He did a great job wiring up the hot water system and reorganising the primary and secondary switch boards. The plumbers and electrician were extremely respectful and considerate of other people, and took away all unwanted materials, including the entire old solar hot water system from the roof. They left my house with the guarantee that the equipment would work perfectly, and so far the system has not missed a beat. We are getting a good supply of hot water when required and are extremely pleased to have chosen hotwater.com.au to be the supplier and installer. We received two Government rebates which was a bonus indeed. The staff at the office were easy to communicate with and ensured that the installation went smoothly. All in all, the changeover of the hot water system at my home was quite painless, thanks to the highly trained technicians who carried out their assignments with care and dedication.

Called for a quote for 270L heat pump. Not only were they the cheapest, but Hotwater.com.au were able to install the next day. Very professional and would recommend to anyone.

Good service easy company to deal with. Fast and efficient installation. Highly recommend

A very pleasant experience from start to finish. Minimum 4 phone calls and 3 emails for promptly supplied information and quote. Installation was provided in a professional pleasant manner on time and at a lower cost than quoted despite a last minute positional request from me.Old unit removed from roof and disposed of..Well done to entire TEAM much appreciated.Andy

Absolutely excellent service. After receiving over the top quotes from 2 other companies called hotwater.com.au. No call out fee, I was given a quote over the phone, literally thousands cheaper! Hot water unit was installed the next day. The plumber they sent was on time, very good to deal with and professional. Even though the installation took longer than expected there was no extra charge. I can’t recommend this company highly enough. Quality service with affordability are a rare thing these days, hotwater.com.au gives both. Well done

Excellent service. Good communication before purchase. Rapid installation. Installers get 5 star rating, efficient tidy clean installation. Definitely recommend this company.

Excellent service all round. Installers arrived as promised and completed the job in about 2 hours. Government rebates were applied automatically and I was up and running that day. I had an iStore 180L installed. I highly recommend this company.

Highly recommend HotWater.com. Liam installed my new I store heat pump flawlessly. Very pleased!