HEAT PUMP HOT WATER SYSTEMS
ABOUT HEAT PUMP HOT WATER SYSTEMS
Heat pump hot water systems work similarly to that of a split system air conditioner, by taking hot air from its surroundings, and using that to heat water. They operate on electricity, but are assisted by the fan which runs the air through a refrigerant gas to help heat the water, reducing the amount of electricity required by up to 74% to produce the same amount of heat as a standard electric storage systems.
However, for some South Australian consumers this may not directly translate to financial savings. Due to their reduced electricity usage & reliance on the temperature, most manufacturers recommend to only connect a heat pump hot water system to your general use electricity tariff instead of the cheaper overnight controlled load tariff that a standard electric hot water system would be connected to. This generally means the savings are minimal if left on this tariff structure, or sometimes you will even be paying more.
There is an exception for this however, if you have already moved your property onto the time-of-use tariff. With the use of either an external timer, or the timer feature built in to units such as the iStore or Rheem heat pumps you are able to set your heat pump to primarily operate during the cheapest tariff period of the day. You can learn more about the time-of-use tariff and how to use it to your advantage here.
For a detailed explanation on how all types of heat pump hot water systems work see here: https://www.yourhome.gov.au/energy/hot-water-service
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PROS AND CONS
OUR RECOMMENDATIONS
Heat pump solar hot water systems are an efficient technology which in some specific situations can save money and energy, however in South Australia our lack of time of use electricity tariffs in most properties, and cooler climate overnight mean that some consumers end up running the system for longer hours at a more expensive cost. Additionally, heat pump systems generally come with the lowest warranties on the market so the overall lifetime of your system is likely to be shorter.
We have found that South Australian consumers who opt for a cheaper, budget heat pump generally end up spending more on electricity and maintenance of heat pump systems than a comparable sized solar, gas or quality heat pump system, and as such generally do not recommend them for Adelaide homes. We recommend that customers on a time-of use tariff, or who have a moderate sized PV system (or both!) look into a heat pump as an option for their hot water, but to steer clear of some of the cheaper options in the market and to always check the warranty, electricity usage and online reviews on the unit before purchasing.
CHECK OUT OUR LATEST HEAT PUMP HOT WATER DEALS
Interest free payment plans available on all new installations
Latest Reviews
Bhaumik Brahmbhatt
00:02 17 Dec 21
Very fast installation, great service. They even offered a temporary kit, which wasn’t needed because of the fantastic response time. Thank you
Wendy Guy
02:00 13 Dec 21
Fast,friendly, hassle free service. Easy to book and job was completed promptly. Excellent service. Will definitely use this service again in the future.
Deb Cruse
05:14 08 Dec 21
The staff were brilliant from first phone call, sound economical advise, saved to my favourites for the next home based adventure !! Thanks so much
Behrendt Family
07:34 07 Dec 21
Great customer service and looked after me well. Communicated when they planned to come and were on time. Sam and Nikita were brilliant
Heather Fraser
02:39 07 Dec 21
very happy with them. Very good customer service, super quick and efficient communications .very professional installation, and they tidied up after work and left the site really neat and clean ,really impressive .
mara liu
06:19 02 Dec 21
Very professional and pleasant to deal with, Natika was honest and knowledgeable, and the installer,s very also helpful, cleaned up after the install, very happy highly recommended
Roland Gill
22:04 29 Nov 21
We recently had a Istore hot water system installed. The process was so easy with both the plumber and electrician on time and working efficiently. They applied for the government subsidy on our behalf. The whole process was so easy and was cheaper than what we had been quoted elsewhere. We’re very happy with our unit so far and I would highly recommend this company
Laurence Baillie
05:04 26 Nov 21
RecommendedHot water.com were easy, friendly and efficient. Had a 180l istore heat pump hws installed within a week of inquiry. Old service was removed an new copper tubing installed where needed.All govenment rebates were taken into account and paperwork all sorted on their end.
Mark Schmerl
02:10 22 Nov 21
The staff over the phone were great and do return your calls. The installation was great - they realised the pressures to my house was well above normal and add a part to reduce the pressure so I wouldn't have valve problems down the track, which I had experienced problems with on the previous system.
Joseph Dixon
10:46 19 Nov 21
Yon Jin Kim
10:53 10 Nov 21
Great customer service from Natika. She was always extremely prompt and informative when answering my many questions. She provided lots of HWS solutions and was not pushy at all. When our money situation suddenly became very tight she was very understanding and helpful. The quotes hotwater.com provided were the best that we found (particularly as they could access the STC rebates and REPS rebates). Natika scheduled the job for the exact time and date that suited us. The plumbers arrived on site on time with all the right equipment and did a good job. They cleaned up after themselves properly and even replaced some cracked roof tiles near the solar HWS for me. Great job all round. Hoping for many years of hassle free hot water. Would definitely recommend hotwater.com.
John Campbell
04:01 09 Nov 21
Ah Ming
05:47 08 Nov 21
Hotwater.com.au was very good.the tradesmen where excellent ,the quote was very good aswell. Natika on the phone was very knowledgeable about the product and a nice person aswell. i was the contact for my son to get the hotwater service installed. I will be getting my own hotwater service done when it needs replacing in the very near future.
josef swiderski
23:57 04 Nov 21
Great service. Very professional.
Alisdair Murray
01:09 04 Nov 21
Amazing service from my initial enquiry right through to installation of the new system! Would definitely recommend.
g thwaites
02:08 31 Oct 21
When the old hot water heater died I searched all the reviews and found Mark, and Narika of hotwater.com.au. Mark assessed our needs, advised and quoted. I verified their recommendations and price to find evdrything was correct and reasonable.They knew grants and concessions and completed all the paper work.The installation was smooth and his staff and contractors were excellent. I will use them again and recommend anyone needing plumbing or electrical to get their advice.
Alan Wilson
03:49 26 Oct 21
I was looking for a replacement hot water system and specifically wanted gas. From sending me the quote, organizing the mains gas connection and the gas meter installation the whole process was very easy and stress free. Thank you Nakita! To top it off, the installation of the hot water system was great! The two guys that installed it were on time, friendly and did a very neat and professional job. We now have mains pressure hot water which is Amazing!! Thank you team!!
Adrian Brady (Dzel82)
03:46 26 Oct 21
bi Zhang
04:25 20 Oct 21
Peter Phaup
00:23 19 Oct 21
From the start of my enquiry right through to installation the service has been of a high order. Natika was very helpful and provided additional information that was useful. Mark was helpful and provided a very competitive quote . Sam who installed the hot water service was punctual, friendly and the work done was excellent. Vaughan did a great job on the rewiring. Overall excellent and professional service, no hesitation recommending this firm.
Bernard Lewandowski
04:27 12 Oct 21
Excellent service from this company. After accepting Natika's quote for a new Hot Water System Sam & Cory had the whole job finished the following day. Not to be missed, the two guys had to wrestle a very old Flush rubber along the way. Because it was an old unit that needed to be replaced, Vaun & Fraser the Eectrians had an outside power point and an inside control unit installed in no time. Keep up the great work.
Steve King
05:33 08 Oct 21
Highly recommended! Natika is wonderful! Super friendly, extremely patient, and knowledgeable! Work was done professional (kudos to Sam, hope you’ve enjoyed the flat white!) and completed on time. No mess left behind. Price quoted was below what I was expecting for the job involved. Very satisfied customer!
KinWeng Patrick Lee
03:56 16 Sep 21
The team made a difficult situation easy- I’m in lockdown in Melbourne my hot water unit needed to be changed in Adelaide. Great service great valueThank you
Kylie Rowe
05:17 10 Sep 21
barry hamilton
04:17 10 Sep 21
Absolutely fantastic service , after first contact hot water service was in and a new service installed within 2hrs , that is what you call quick and efficient service!!!
Kerry Dudley
06:34 07 Sep 21
Alexei Nilov
06:37 30 Aug 21
Very helpful on first phone contact and very prompt on phone quote followed up by a personal inspection.Unit installed very promtly with no hassles or rubbish left.
David Ricketts
02:48 27 Aug 21
Great customer experience. Natika was always extremely prompt with providing answers to our various questions. The professionals they sent out were all very friendly and knowledgeable. Very happy to have worked with them.
Jane Macdougall
04:07 24 Aug 21
Excellent service and amazing turnaround time from quote request on Wednesday night to installation on Friday. Thank you :)
Elysa Bailey
06:51 20 Aug 21
Excellent service, extremely happy with hot water svc replacement, very neat plumbing. Fast, friendly, & very reliable, same day service which was fantastic! Plumber arrived within approx 90 minutes of ordering.. recommended highly 😁
Jayne Long
03:56 18 Aug 21
I dealt with Natika when making my first enquiry. She answered all my questions promptly, no waiting for a reply either by email or sms!! Even at 6.30am in the morning!!! So easy to deal with.Russell came to quote. He was on time and clear with everything we discussed. Quotes were provided straight away, job booked in with no delay, no stress!! Thanks for making things so easy for me!!!
Louise Hope
07:21 12 Aug 21
Amazing service. Quote provided quickly, acceptance to completion quickly. Tradies very personable and easy to get along with! Job well done!
Daniel Neal
14:56 11 Aug 21
Bill Burke
07:54 05 Aug 21
Very prompt service, quick turn around. absolute lifesaver.
Yin Pang
04:42 05 Aug 21
quick to respond, job carried out without a problem, site cleaned up no rubbish left very unusual for plumbers and sparkys, i would highly recommend this company exellent work guys
Peter McNamara
21:53 03 Aug 21
Super quick to get out, organised everything, and it worked out $50 cheaper than quoted once they had a look at what they were working with. Would highly recommend if I had to get another installed at any property
Dale & Lisa Duivesteyn
06:50 30 Jul 21
Great people to deal with. Response time was excellent and tradesmen were friendly and knowledgeable. Hot water system replaced at time of visit no fuss and all is working well now.Highly recommended.David
David Stoddard
06:40 26 Jul 21
Very happy with their services. Were helpful and friendly right from the first contact to the job execution. Last but not least we found their quote to be reasonable competitive.
Karl Van Der Horst
07:42 23 Jul 21
It has been a pleasant experience dealing with Hotwater.com.au.. From my initial contact via email enquiry to provision of quote, then onsite inspection and finally installation all has gone smoothly. Pricing was excellent as was communication and professional installation. Would not hesitate to recommend this business to family and friends.
ian dorman
04:36 22 Jul 21
Mirella Mattu
05:56 15 Jul 21
KaitiG Laika
22:49 12 Jul 21
The quote was supplied very promptly and they took care of all the paperwork for rebates. The tradies were very pleasant and did very neat tidy job. They followed their rules and made sure the installation complied with authority requirements. All in all I am very happy with the whole job.
Kevin Kitto
06:36 08 Jul 21
Haven't had shower yet. If it works (test tomorrow), 5 stars. Sam and his minion professional and personable. Showed me what was happening and explained why. Good work
rick aylen
05:37 07 Jul 21
My wife and I had an instantaneous gas hot water service installed in our home today, and we were completely satisfied with the whole ordering and installation process.When we first rang to arrange the installation Natika was very helpful and accommodating in assessing and then meeting our needs.The quality of the workmanship of the plumber/installer (Russell) was excellent - he worked very efficiently and took great care to ensure a very professional result.In his dealings with myself and my wife, Russell was friendly and courteous (and very helpful in answering any questions which we asked him).The electricians involved in the installation process were also pleasant and efficient.We would have no hesitation in recommending hotwater.com.au to others.
Peter Rigley
10:47 30 Jun 21
The guys from Hotwater were awesome. Great service, organised everything and completed the job quickly. Highly recommend them!!
Debbie Kilgariff
04:11 30 Jun 21
Professional outfit, on time at the right price. had a little problem, but came immediately to fix it. Great service!
Wayne Hensel
06:25 24 Jun 21
Very happy with hotwater.com.au from quote to install they were very professional, prompt and had great communication. Definately recommend.
Jonathan Frank
00:59 22 Jun 21
Lovely experience from start to finish. The guys were great and very friendly, even calling ahead to let me know how far off they were. Natika was very helpful in the booking experience and made it very easy for my first new hot water system.Would not hesitate to use again in the future.
James Lane
23:28 16 Jun 21
Very efficient group to have work completed. Very caring f our staff 're weather and safety
Johm Marsh
05:01 15 Jun 21
These guys did my meter to house install, aswell as gas oven and hot water system. With 15-20meter pipe install. Great professional team. Very accommodating and good at their job, would recommend.
Drew Russell
06:29 26 Feb 20
I’ve had 2 Hot water systems replaced by Mark. Natika was very quick with helpful communication on both occasions. Marks workmanship is professional and first class. Highly recommend these guys!!Tim
Tim Thornley
13:21 07 Jan 20
Thanks to the team for a great HWS installation. Bradley and Sam kept me informed all day and answered all my 'silly' questions.
Sean Downie
00:19 06 Dec 19
NakitaWe are very happy with the job from my first call to you to the boys on sightGreat advice no fuss very polite – thank you tell the boss !!
Jak De Casto
07:49 19 Nov 19
This is what all Service should be measured by/against, from initial call to install took about 36 hours, unit arrived 8:45 the next morning and the installers were here at 8:50, job done everything cleaned and old unit taken away, Well done guys. Fantastic.
Ant Meow
01:19 22 Oct 19
Excellent,friendly service. Highly recommend.
Loueen Arbon
09:04 12 Jun 19