HEAT PUMP HOT WATER SYSTEMS
ABOUT HEAT PUMP HOT WATER SYSTEMS
Heat pump hot water systems work similarly to that of a split system air conditioner, by taking hot air from its surroundings, and using that to heat water. They operate on electricity, but are assisted by the fan which runs the air through a refrigerant gas to help heat the water, reducing the amount of electricity required by up to 74% to produce the same amount of heat as a standard electric storage systems.
However, for some South Australian consumers this may not directly translate to financial savings. Due to their reduced electricity usage & reliance on the temperature, most manufacturers recommend to only connect a heat pump hot water system to your general use electricity tariff instead of the cheaper overnight controlled load tariff that a standard electric hot water system would be connected to. This generally means the savings are minimal if left on this tariff structure, or sometimes you will even be paying more.
There is an exception for this however, if you have already moved your property onto the time-of-use tariff. With the use of either an external timer, or the timer feature built in to units such as the iStore or Rheem heat pumps you are able to set your heat pump to primarily operate during the cheapest tariff period of the day. You can learn more about the time-of-use tariff and how to use it to your advantage here.
For a detailed explanation on how all types of heat pump hot water systems work see here: https://www.yourhome.gov.au/energy/hot-water-service
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PROS AND CONS
OUR RECOMMENDATIONS
Heat pump solar hot water systems are an efficient technology which in some specific situations can save money and energy, however in South Australia our lack of time of use electricity tariffs in most properties, and cooler climate overnight mean that some consumers end up running the system for longer hours at a more expensive cost. Additionally, heat pump systems generally come with the lowest warranties on the market so the overall lifetime of your system is likely to be shorter.
We have found that South Australian consumers who opt for a cheaper, budget heat pump generally end up spending more on electricity and maintenance of heat pump systems than a comparable sized solar, gas or quality heat pump system, and as such generally do not recommend them for Adelaide homes. We recommend that customers on a time-of use tariff, or who have a moderate sized PV system (or both!) look into a heat pump as an option for their hot water, but to steer clear of some of the cheaper options in the market and to always check the warranty, electricity usage and online reviews on the unit before purchasing.
CHECK OUT OUR LATEST HEAT PUMP HOT WATER DEALS
Interest free payment plans available on all new installations
Latest Reviews
Bruce M
11:11 23 Jun 22
Excellent service and installationExcellent communication
Bernie B
09:45 21 Jun 22
From the responsive quote to installation, we had a very smooth experience in having our old electric storage hot water system replaced with an Istore 270 unit.From requesting quotes from 4 different places, we only received 2 replies, one of which was expensive and had very little detail other than product brochures and the other from Harry at hotwater.com.au. Harry requested site photos and provided 3 different quotes at different price points with descriptions of the main points of difference - warranty, efficiency etc. We went with the Istore as the midrange option.The installation by Mark and a sparky (sorry, I've forgotten his name) was very smooth too. Completed in about 3 hours. Communication was great. Questions answered clearly.All in all it was just so easy. More than happy to recommend hotwater.com.au for anyone looking for hot water replacement.
Roy McDougall
02:13 19 Jun 22
Great team of people, excellent pre-sales communication and advice. When my heat pump died, they arranged a temporary hot water unit asap, ahead of installing an iStore 160L heat pump. This heat pump is (so far) excellent - energy efficient, has a nice control panel and the water is hot! Installation by the team was trouble-free and the pricing was very reasonable. They also managed the rebate so I didn't need to process this myself. My only constructive feedback would be to improve their process of notifying customers of job schedules, both ahead of and on the day of the job. Other than that, would happily use this company again or recommend to others.
robvnet
23:55 14 Jun 22
Professional job with good explanation of all work required.Job required paving removal and replacement and care was taken to get things looking like it was untouched.
Allan Smith
09:21 10 Jun 22
Our hot water system died on a Sunday but waited until Monday morning to put a call out. A service tech was able to come within a few hours and diagnose a new system was needed. A new system was scheduled to be installed the following Friday, but he was able to install a temporary water system to get us through the week, which it did without issue. Very impressed with the service provided.
Katrina Reed
03:43 06 Jun 22
Good quality job done on time. Thanks Sam and Natika. Heat pump hot water system working very well.
Richard Fassbender
06:36 28 May 22
Great service and awesome customer service especially by Natika they diagnosed our issues straight away and quoted us within the day and installed a temporary unit to get us by with hot water while we waited for our new system.Very professional and well managed business
Riley
22:53 25 May 22
Excellent service, professional and friendly. Great price. Would use again.
Theo P
02:39 24 May 22
Natika and team were very helpful selecting the right heat pump hot water system and the installation was done competently and courteously by friendly tradies.System working well and is far more efficient than old heat pump system.Highly recommend Hot Water Company
Peter Ochse
08:25 20 May 22
Couldn't have asked for a better experience! From start to end Natika stayed in contact with us about our new hot water system installation. She even had a temporary hot water system installed due to a small wait for our new system to come through so we didn't have to endure to many cold showers.I will be recommending these guys to all my friends and family due to the faultless experience we had.Thanks again guys
Peter True
02:44 20 May 22
Great company to go through, very satisfied with there work
meg dougan
08:41 13 May 22
Vince Rullo
06:01 10 May 22
On time when they said they would beWork done to spec's "a very good job neat and tidy plumbing."Electrical work was the same.Hot water plus, honest company to deal with.
C David
03:32 10 May 22
Will Harrison
03:29 06 May 22
David Budden
05:55 02 May 22
Very helpful support from Natika and Installation team were very professional.Very pleased with the outcome
brian richards
09:50 01 May 22
Great service, kept me informed of progress and spare hot water system up straight away, so no cold showers 😊
Jax N Maddi Delaine
00:57 27 Apr 22
Excellent service
Alan Barrie
03:46 21 Apr 22
Excellent customer service - very happy with process from start to finish. Nitika was so helpful and system installation was done quickly and professionally.
Helen Muscat
02:06 20 Apr 22
Excellent service from first phone call to installation, all completed within 24 hours. All of the staff were friendly, polite and efficient. Highly recommended.
Kerry Bayer
10:44 05 Apr 22
Natika was very knowledgeable in helping us select our new Hot Water System. We found them to be very thorough and efficient. The installers were punctual, polite, tidy, well organised and did an excellent job. We are very pleased with our Rennai B26 gas CF Water Heater. The old heater was removed and everything was left clean and tidy. We are pleased to recommend their service and efficiency.
Marilyn Jolly
05:35 05 Apr 22
Fast, efficient , and great install team really happy with my new heat pump and great price too Thankyou so much!!
clare smith
03:16 05 Apr 22
Great experience all round. Everything was promptly done and we are chuffed with the new heat pump system. The guys were respectful and asked us about details along the way so that we would be happy with all aspects of the install. Really pleased to highly recommend HotWater.com.au
Greg Pike
02:23 05 Apr 22
Outstanding service. Very responsive to enquiries. Helped me to configure a system that suited my needs and was 25% cheaper than I had originally selected. Installation was completed quickly and to a very high standard by helpful and friendly trades. I can't recommend these people highly enough.
Michael Liebelt
05:20 03 Apr 22
Graham Wren
02:41 02 Apr 22
The installation was good and the worker wasted no time to put it in .Thanks a lot you Don a good job
Gordon Roads
06:01 01 Apr 22
Amazing customer service! Answered all my questions and offered a great price to supply and install. Completely hassle-free experience from start to finish. Highly recommend!
Michelle McDougall
08:05 24 Mar 22
Great service 👏 👍
Andrew Baker
07:05 24 Mar 22
Danny Ash
02:07 16 Mar 22
Excellent work!!
Ben Zhao
11:56 04 Mar 22
Timely responses, great friendly service.
Casey Cloney
06:40 02 Mar 22
Hot Water.com provided great customer service and really easy to deal with. Helping with getting that extra funds to purchase the iStore 280Lt was easy. Happy with the recommendation they thought would best suit my family.
Peter McMillan (TheBurglar1)
01:16 02 Mar 22
Installed a new hot water service very quickly and staff were friendly and helpful.
jill armour
08:05 01 Mar 22
Excellent information and competent plumbers. I have already recommended them.
Sue Hetzel
05:59 01 Mar 22
Thanks hot water. Com two fantastic guys came and installed my new solar system job well done I,m a very happy man THANKS
Trevor Baldwin
03:24 18 Feb 22
Excellent and speedy communication. The team arrived when they said they would. Efficient and courteous. Cleaned up after themselves. Bonus - good looking!
Jane O'Connell
03:16 16 Feb 22
Paras Bothra
07:38 07 Feb 22
Quick to give quotes and come to install. Staff were exceptional right through the process very friendly polite and professional everything completed very neatly
Lisa Selfe
02:50 07 Feb 22
Very pleasant staff to work with. The whole job done efficiently and competently. Really appreciate it.
merrill farnell
05:16 01 Feb 22
Very courteous, professional and efficient.No complaints at all.
Paul Henderson
04:16 31 Jan 22
Solar panel Rinnai split HWS installed and I anticipate will be great. Efficient service and temporary use of a small HWS while waiting for the next available installation date. Thank you all.
Jennifer Blackwood
08:24 28 Jan 22
Gave a firm quote to install a heat pump hot water system. Very happy with the teams expertise and quality of their work.
graerice Rice
09:01 21 Jan 22
Bhaumik Brahmbhatt
00:02 17 Dec 21
Very fast installation, great service. They even offered a temporary kit, which wasn’t needed because of the fantastic response time. Thank you
Wendy Guy
02:00 13 Dec 21
Fast,friendly, hassle free service. Easy to book and job was completed promptly. Excellent service. Will definitely use this service again in the future.
Deb Cruse
05:14 08 Dec 21
The staff were brilliant from first phone call, sound economical advise, saved to my favourites for the next home based adventure !! Thanks so much
Behrendt Family
07:34 07 Dec 21
Great customer service and looked after me well. Communicated when they planned to come and were on time. Sam and Nikita were brilliant
Heather Fraser
02:39 07 Dec 21
very happy with them. Very good customer service, super quick and efficient communications .very professional installation, and they tidied up after work and left the site really neat and clean ,really impressive .
mara liu
06:19 02 Dec 21
Very professional and pleasant to deal with, Natika was honest and knowledgeable, and the installer,s very also helpful, cleaned up after the install, very happy highly recommended
Roland Gill
22:04 29 Nov 21
These guys did my meter to house install, aswell as gas oven and hot water system. With 15-20meter pipe install. Great professional team. Very accommodating and good at their job, would recommend.
Drew Russell
06:29 26 Feb 20
I’ve had 2 Hot water systems replaced by Mark. Natika was very quick with helpful communication on both occasions. Marks workmanship is professional and first class. Highly recommend these guys!!Tim
Tim Thornley
13:21 07 Jan 20
Thanks to the team for a great HWS installation. Bradley and Sam kept me informed all day and answered all my 'silly' questions.
Sean Downie
00:19 06 Dec 19
NakitaWe are very happy with the job from my first call to you to the boys on sightGreat advice no fuss very polite – thank you tell the boss !!
Jak De Casto
07:49 19 Nov 19
This is what all Service should be measured by/against, from initial call to install took about 36 hours, unit arrived 8:45 the next morning and the installers were here at 8:50, job done everything cleaned and old unit taken away, Well done guys. Fantastic.
Ant Meow
01:19 22 Oct 19
Excellent,friendly service. Highly recommend.
Loueen Arbon
09:04 12 Jun 19
