TESTIMONIALS AND REVIEWS
We take a lot of pride in our work here at Hotwater.com.au, and if you don’t believe us just take a look at what over 100 happy customers have said about our service.
Tony Taylor
1713851987
Absolutely excellent service. After receiving over the top quotes from 2 other companies called hotwater.com.au. No call out fee, I was given a quote over the phone, literally thousands cheaper! Hot water unit was installed the next day. The plumber they sent was on time, very good to deal with and professional. Even though the installation took longer than expected there was no extra charge. I can’t recommend this company highly enough. Quality service with affordability are a rare thing these days, hotwater.com.au gives both. Well done
Rob Brooks
1713849727
Excellent service. Good communication before purchase. Rapid installation. Installers get 5 star rating, efficient tidy clean installation. Definitely recommend this company.
Martin Langley
1713486633
Excellent service from the initial enquiry to the final installation.
Carlo Malapira
1712741790
reasonable pricing for replacing a 16L Rinnai Infiniti water heater. saved me more than half of what i got previously quoted. luckily they were able to accommodate the job same day we called. efficient with doing the job as well, and had finished within an hour or so. will definitely recommend this local.
Jamie Bloomfield
1712729825
Everything about my experience getting a new heat Pump HWS was great.They keep you informed the whole way and their pricing is very competitive.Thanks to Nikita for keeping me updated and to Sam for his excellent installation. Friendly, efficient, courteous and he does a very good neat job, cleaning up after himself.I would have no hesitation in recommending your company.Well done and many thanks everyone from a very satisfied customer.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
ray jay
1712713522
Geoff Revill
1711594191
Quick, easy, professional service.
Trevor Smith
1710897596
We had iStore 180 installed one week ago, Hotwater.com.au did everything they promised. Happy with the price, product and service.
Morgan King
1710199816
Had a Reclaim Heat Pump installed by Hotwater.com.au in February. Brilliant experience from start to end. From initial contact with Natika with very competitive quote she had installation fitted into our tight schedule. The communication by her was second to none. The installation team were great and fitment was perfect. The Reclaim Management team from interstate were also very impressive. The System is so quiet and hotwater supply is better than ever and so inexpensive to run, but expected from the top of the range system. After a very disappointing dealing with another 'Adelaide Heat Pump' company over 4 1/2 months it was so refreshing to deal with Hotwater.co.au . Totally RecommendThankyou Natika and team.Cheers Morgan and Kerry
Malcolm Snelgrove
1709687541
Helpful staff that are clued up on rebates/schemes to get some money back. I found the heat pump installation smooth, 180lt good size for 3 people, even with long showers and hot water is quicker than instantaneous hot water. It is more expensive initially, but should pay for itself in gas savings.
Ann Smith
1709154764
Friendly professional staff, excellent service. Much appreciated.
catherine and Stuart murray
1708509389
great company to deal with- on time, useful information, exceptional professional service onsite in replacing electric boosted hot water service. We would highly recommend
Heather Bridges
1707296816
Great service, and a great job installing heat pump.
Dan
1705538355
Just bought an iStore 270L heat pump HWS. Competitive quote. Good communication. Easy and efficient to deal with. Friendly & professional installers. Good job all round.
Lukas D
1705538339
5 Stars well and truly earned. Great customer and trade service, with quick and professional installation of my new hear pump hot water system.
Matt Costanzo
1705467740
Friendly staff.Only took a couple days from initially enquiry to hot water pump installation.
paula johnstone
1705454625
Service was immediate and extremely professional. I would highly recommend these guys for all future hot water needs.
Andrew Dickson
1705298914
Excellent company - they installed a good value heat pump at my house with minimum fuss. The system is working great. Very happy.
Sash K
1704580814
My wife, kids and I are 100% satisfied with the service and customer care that we experienced during the installation of our new hot water system. The communication has been clear and we've had every question answered. We've been enjoying our new hot water system for a month now and haven't had any issues whatsoever. I highly recommend this great South Australian company.
Rachel Laffer
1703283745
Very professional. Prompt service, arrived on time. Friendly and informative. Very happy. Thank you
Alex Dickson
1702267526
Ahhh... No hot water... Googled and landed on hotwater.com.au.A great company to deal with. Fast, reasonable prices, superb installation and great communication. Online payment via Square was also very convenient. Thanks for a hassle free transaction.Off to have a hot shower now... :)
Kelvin Newman
1701752593
No complaints. Very professional and friendly.
Annette Shriner
1700724473
Narita in the office and the plumbers and electricians have been a dream to work withThey have returns calls or messages promptly , been brilliant problem solvers, courteous service on time speedy, neat, tidy.Overall service has been outstanding and I would recommend them highly
Andy M
1700718268
These guys are amazing! The service and install was quality. Response times were immediate and they showed up today as scheduled, early. The price was also the best quoted and have received certificates etc as soon as the job was done. Thanks again!!
Tim Schulz
1700628040
Very happy with the water heater and the install was quick and seamless. Well priced too.
Kevin Potter
1700213377
Easy to talk to, new system installed on time with no fuss, install team were clean tidy and very profesdional.Would highly recommend for anyone considering a new system or updating an old one.
MH
1700112727
This firm communicated well with us as residential clients throughout the process of enquiry, site inspection, quotation, installation & commissioning, payment and certification. The site-inspection rep and the installation crew arrived on time and were affable and respectful of our property.Overall, this firm has a professional approach with experienced procedures and personnel for its administration and technical operations. And the firm's staff have faith in the products they sell and install.If only more trades and services operated like hotwater.com.au!
Colin Baker
1700095651
We chose Hotwater pty ltd to install an istore HWS after doing a lot of product research and reading lots of reviews on the company. The correspondence we had with the company prior to purchase and the dealings we had with the tradespeople (plumbers and electricians) were all repectful and friendly.I can genuinely recommend this company to others.
Angus Kane
1699853821
Excellent and timely service from both the plumbing and electrical teams. They were on time, polite, did their job in a timely manner and left the worksite tidy. Highly recommended.
Mandy Winter
1699499241
Very pleased with the boys that installed the I store heat pump. Arrived on time and got into the installation straight away. When finished I was instructed how to read and operate the control panel. Installation looks neat and tidy. It was a good experience dealing with your company. Thank youJohn & Mandy
ORAC ENSOR
1699480945
Brilliant service, price and installed on time and proper high quality job. The hot water unit is beyond anything I could have hoped for going off gas is going to save us hundreds every year, 1000 dollar yearly gas bills to nothing at all.
Judy Ingham
1699249255
We were really pleased with the service we received. The Trade people were exceptionally good and the service was prompt.
Nick Burdakov
1699249163
John Diekman
1698989683
I'm an Architect used to dealing with tradies. This was a first class job. Excellent office response to request for price and details. Boys on the job were excellent and finished installation also excellent. And the price was a lot less than I had anticipated. Suggest you give this company the opportunity for your project.
Mike Madey
1698988096
Just had an Istore 180 installed by Hot Water . Com, very professional approach by the company and the team of plumbers and electricians did a great job of the install, well done. Hope the hot water unit is as good as the company.
Phil Clayton
1698970824
Very professional, friendly, punctual. Installed new hot water system and took away the old one with a minimum of fuss. Cleaned up after themselves. Would definitely recommend.
Paul Beech
1698890584
Excellent customers service and professionalism from fist contact to follow up. Highly recommend.
Pipi Pil
1698379790
Arrived early and installed our hot water service without fuss or mess. Very courteous and explained operation of the system in simple terms. Very pleased with the service received from both the office staff and installers. Would definitely recommend.
Petar Stamenkovic
1697689176
Initial contact and enquiry with Natika was both informative and pleasant. Emails were prompt and concise. Follow up with Patrick was also professionally handled. Once again emails were prompt. With a subsequent phone call all was agreed and the hot water service was fitted today. All trades from Mac Trade Services were processional and they cleaned up the site upon completion. Well done all.Petar.
Martyn
1697415640
Can't recommend highly enough. Just wish we'd phoned them first and could have saved ourselves a lot of bother. They are professional, efficient and very cost competitive. I've never dealt with a better business and a particular shout out to Natika!
Geoff Inglis
1697003911
Mark Egel
1696976378
The whole process from start to finish was fantastic. Pat in sales was amazing and bent over backwards to accomodate my needs and the install team were fantastic and make the install easy
Brett Jurgens
1696634776
Very flexible with times for install, great prices, friendly and efficient technicians to install. Overall a hassle free experience and wouldn't hesitate to recommend to others.
John Harris
1696401577
A rare moment in this crazy world, where a company turns up on time, completes an installation professionally and courteously and provides an excellent product.Very happy with the result
Mark Radford
1696393747
Installation, and removal of old unit, in an awkward position was quick and efficient. Friendly and helpful team did an excellent job.
Candace Lambert
1695711205
Excellent service by this company. Efficient, easy to pay and excellent rebates. Trades where great and tidied up from working. Patrick in the office was great to deal with.
J G
1695421330
The installation was seamless, guys very friendly and helpful. All arrived in the timeframe advised. Removed and disposed of the old unit.
Sam Davie
1695212625
Great price on a heat pump hot water system got my interest.Quick response and gave me all the information I needed to decide.Installation crew were efficient and cheerful[and it wasn't great weather!]Very happy with the finished job 🙂👍
Debbi Edwards
1694672465
The team were very knowledgeable and efficient. My new istore system looks great and I can’t wait for the savings I will get with the new system working with my solar set up. I would highly recommend them to family and friends. Thanks Debbi
Louise Penglase
1694504122
Everyone who was involved in the install of my new system was very helpful, professional and friendly. This is from first enquiry to the final checks. Also they advised about rebates and with these, were 85% CHEAPER than another business. Highest of recommendations. Very much appreciated. Thanks guys!!!
