TESTIMONIALS AND REVIEWS

We take a lot of pride in our work here at Hotwater.com.au, and if you don’t believe us just take a look at what over 100 happy customers have said about our service.
meg dougan
meg dougan
08:41 13 May 22
Great company to go through, very satisfied with there work
Vince Rullo
Vince Rullo
06:01 10 May 22
C David
C David
03:32 10 May 22
On time when they said they would beWork done to spec's "a very good job neat and tidy plumbing."Electrical work was the same.Hot water plus, honest company to deal with.
Will Harrison
Will Harrison
03:29 06 May 22
David Budden
David Budden
05:55 02 May 22
brian richards
brian richards
09:50 01 May 22
Very helpful support from Natika and Installation team were very professional.Very pleased with the outcome
Jax N Maddi Delaine
Jax N Maddi Delaine
00:57 27 Apr 22
Great service, kept me informed of progress and spare hot water system up straight away, so no cold showers 😊
Alan Barrie
Alan Barrie
03:46 21 Apr 22
Excellent service
Helen Muscat
Helen Muscat
02:06 20 Apr 22
Excellent customer service - very happy with process from start to finish. Nitika was so helpful and system installation was done quickly and professionally.
Kerry Bayer
Kerry Bayer
10:44 05 Apr 22
Excellent service from first phone call to installation, all completed within 24 hours. All of the staff were friendly, polite and efficient. Highly recommended.
Marilyn Jolly
Marilyn Jolly
05:35 05 Apr 22
Natika was very knowledgeable in helping us select our new Hot Water System. We found them to be very thorough and efficient. The installers were punctual, polite, tidy, well organised and did an excellent job. We are very pleased with our Rennai B26 gas CF Water Heater. The old heater was removed and everything was left clean and tidy. We are pleased to recommend their service and efficiency.
clare smith
clare smith
03:16 05 Apr 22
Fast, efficient , and great install team really happy with my new heat pump and great price too Thankyou so much!!
Greg Pike
Greg Pike
02:23 05 Apr 22
Great experience all round. Everything was promptly done and we are chuffed with the new heat pump system. The guys were respectful and asked us about details along the way so that we would be happy with all aspects of the install. Really pleased to highly recommend HotWater.com.au
Michael Liebelt
Michael Liebelt
05:20 03 Apr 22
Outstanding service. Very responsive to enquiries. Helped me to configure a system that suited my needs and was 25% cheaper than I had originally selected. Installation was completed quickly and to a very high standard by helpful and friendly trades. I can't recommend these people highly enough.
Graham Wren
Graham Wren
02:41 02 Apr 22
Gordon Roads
Gordon Roads
06:01 01 Apr 22
The installation was good and the worker wasted no time to put it in .Thanks a lot you Don a good job
Michelle McDougall
Michelle McDougall
08:05 24 Mar 22
Amazing customer service! Answered all my questions and offered a great price to supply and install. Completely hassle-free experience from start to finish. Highly recommend!
Andrew Baker
Andrew Baker
07:05 24 Mar 22
Great service 👏 👍
Danny Ash
Danny Ash
02:07 16 Mar 22
Ben Zhao
Ben Zhao
11:56 04 Mar 22
Excellent work!!
Casey Cloney
Casey Cloney
06:40 02 Mar 22
Timely responses, great friendly service.
Peter McMillan (TheBurglar1)
Peter McMillan (TheBurglar1)
01:16 02 Mar 22
Hot Water.com provided great customer service and really easy to deal with. Helping with getting that extra funds to purchase the iStore 280Lt was easy. Happy with the recommendation they thought would best suit my family.
jill armour
jill armour
08:05 01 Mar 22
Installed a new hot water service very quickly and staff were friendly and helpful.
Sue Hetzel
Sue Hetzel
05:59 01 Mar 22
Excellent information and competent plumbers. I have already recommended them.
Trevor Baldwin
Trevor Baldwin
03:24 18 Feb 22
Thanks hot water. Com two fantastic guys came and installed my new solar system job well done I,m a very happy man THANKS
Jane O'Connell
Jane O'Connell
03:16 16 Feb 22
Excellent and speedy communication. The team arrived when they said they would. Efficient and courteous. Cleaned up after themselves. Bonus - good looking!
Paras Bothra
Paras Bothra
07:38 07 Feb 22
Lisa Selfe
Lisa Selfe
02:50 07 Feb 22
Quick to give quotes and come to install. Staff were exceptional right through the process very friendly polite and professional everything completed very neatly
merrill farnell
merrill farnell
05:16 01 Feb 22
Very pleasant staff to work with. The whole job done efficiently and competently. Really appreciate it.
Paul Henderson
Paul Henderson
04:16 31 Jan 22
Very courteous, professional and efficient.No complaints at all.
Jennifer Blackwood
Jennifer Blackwood
08:24 28 Jan 22
Solar panel Rinnai split HWS installed and I anticipate will be great. Efficient service and temporary use of a small HWS while waiting for the next available installation date. Thank you all.
graerice Rice
graerice Rice
09:01 21 Jan 22
Gave a firm quote to install a heat pump hot water system. Very happy with the teams expertise and quality of their work.
Bhaumik Brahmbhatt
Bhaumik Brahmbhatt
00:02 17 Dec 21
Wendy Guy
Wendy Guy
02:00 13 Dec 21
Very fast installation, great service. They even offered a temporary kit, which wasn’t needed because of the fantastic response time. Thank you
Deb Cruse
Deb Cruse
05:14 08 Dec 21
Fast,friendly, hassle free service. Easy to book and job was completed promptly. Excellent service. Will definitely use this service again in the future.
Behrendt Family
Behrendt Family
07:34 07 Dec 21
The staff were brilliant from first phone call, sound economical advise, saved to my favourites for the next home based adventure !! Thanks so much
Heather Fraser
Heather Fraser
02:39 07 Dec 21
Great customer service and looked after me well. Communicated when they planned to come and were on time. Sam and Nikita were brilliant
mara liu
mara liu
06:19 02 Dec 21
very happy with them. Very good customer service, super quick and efficient communications .very professional installation, and they tidied up after work and left the site really neat and clean ,really impressive .
Roland Gill
Roland Gill
22:04 29 Nov 21
Very professional and pleasant to deal with, Natika was honest and knowledgeable, and the installer,s very also helpful, cleaned up after the install, very happy highly recommended
Laurence Baillie
Laurence Baillie
05:04 26 Nov 21
We recently had a Istore hot water system installed. The process was so easy with both the plumber and electrician on time and working efficiently. They applied for the government subsidy on our behalf. The whole process was so easy and was cheaper than what we had been quoted elsewhere. We’re very happy with our unit so far and I would highly recommend this company
Mark Schmerl
Mark Schmerl
02:10 22 Nov 21
RecommendedHot water.com were easy, friendly and efficient. Had a 180l istore heat pump hws installed within a week of inquiry. Old service was removed an new copper tubing installed where needed.All govenment rebates were taken into account and paperwork all sorted on their end.
Joseph Dixon
Joseph Dixon
10:46 19 Nov 21
The staff over the phone were great and do return your calls. The installation was great - they realised the pressures to my house was well above normal and add a part to reduce the pressure so I wouldn't have valve problems down the track, which I had experienced problems with on the previous system.
Yon Jin Kim
Yon Jin Kim
10:53 10 Nov 21
John Campbell
John Campbell
04:01 09 Nov 21
Great customer service from Natika. She was always extremely prompt and informative when answering my many questions. She provided lots of HWS solutions and was not pushy at all. When our money situation suddenly became very tight she was very understanding and helpful. The quotes hotwater.com provided were the best that we found (particularly as they could access the STC rebates and REPS rebates). Natika scheduled the job for the exact time and date that suited us. The plumbers arrived on site on time with all the right equipment and did a good job. They cleaned up after themselves properly and even replaced some cracked roof tiles near the solar HWS for me. Great job all round. Hoping for many years of hassle free hot water. Would definitely recommend hotwater.com.
Ah Ming
Ah Ming
05:47 08 Nov 21
josef swiderski
josef swiderski
23:57 04 Nov 21
Hotwater.com.au was very good.the tradesmen where excellent ,the quote was very good aswell. Natika on the phone was very knowledgeable about the product and a nice person aswell. i was the contact for my son to get the hotwater service installed. I will be getting my own hotwater service done when it needs replacing in the very near future.
Alisdair Murray
Alisdair Murray
01:09 04 Nov 21
Great service. Very professional.
g thwaites
g thwaites
02:08 31 Oct 21
Amazing service from my initial enquiry right through to installation of the new system! Would definitely recommend.
Alan Wilson
Alan Wilson
03:49 26 Oct 21
When the old hot water heater died I searched all the reviews and found Mark, and Narika of hotwater.com.au. Mark assessed our needs, advised and quoted. I verified their recommendations and price to find evdrything was correct and reasonable.They knew grants and concessions and completed all the paper work.The installation was smooth and his staff and contractors were excellent. I will use them again and recommend anyone needing plumbing or electrical to get their advice.
Adrian Brady (Dzel82)
Adrian Brady (Dzel82)
03:46 26 Oct 21
I was looking for a replacement hot water system and specifically wanted gas. From sending me the quote, organizing the mains gas connection and the gas meter installation the whole process was very easy and stress free. Thank you Nakita! To top it off, the installation of the hot water system was great! The two guys that installed it were on time, friendly and did a very neat and professional job. We now have mains pressure hot water which is Amazing!! Thank you team!!
Drew Russell
Drew Russell
06:29 26 Feb 20
These guys did my meter to house install, aswell as gas oven and hot water system. With 15-20meter pipe install. Great professional team. Very accommodating and good at their job, would recommend.
Tim Thornley
Tim Thornley
13:21 07 Jan 20
I’ve had 2 Hot water systems replaced by Mark. Natika was very quick with helpful communication on both occasions. Marks workmanship is professional and first class. Highly recommend these guys!!Tim
Sean Downie
Sean Downie
00:19 06 Dec 19
Thanks to the team for a great HWS installation. Bradley and Sam kept me informed all day and answered all my 'silly' questions.
Jak De Casto
Jak De Casto
07:49 19 Nov 19
NakitaWe are very happy with the job from my first call to you to the boys on sightGreat advice no fuss very polite – thank you tell the boss !!
Ant Meow
Ant Meow
01:19 22 Oct 19
This is what all Service should be measured by/against, from initial call to install took about 36 hours, unit arrived 8:45 the next morning and the installers were here at 8:50, job done everything cleaned and old unit taken away, Well done guys. Fantastic.
Loueen Arbon
Loueen Arbon
09:04 12 Jun 19
Excellent,friendly service. Highly recommend.

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