TESTIMONIALS AND REVIEWS

We take a lot of pride in our work here at Hotwater.com.au, and if you don’t believe us just take a look at what over 100 happy customers have said about our service.
G L
G L
07:29 08 Aug 22
Excellent experience with the professional staff at Hotwater, questions were answered, tradesmen arrived on time and were very efficient and were very tidy.
Qxswsp Qu
Qxswsp Qu
07:16 04 Aug 22
Luke Sellen
Luke Sellen
07:17 03 Aug 22
Kym Angrave
Kym Angrave
05:52 31 Jul 22
Had a new iStore heat pump hot water system installed by the guys, such great service from my first enquiry email to completion, loving the unit and the efficient system utilising my solar power
Pete Wincott
Pete Wincott
14:00 20 Jul 22
Frictionless ordering and installation process. Hot Water Com Au handled everything. All the government rebate paperwork. Plumbing and electrical installation of heat pump hot water system (200ltr) carried out by their own contractors. Very professional. Timely. (our electric hot water system failed just as we moved into our home so 4 days without hot water in winter. Nice). Highly recommend you consider Hot Water Com Au as one of your options for heat pump hot water installations.
jeanette vickery-howe
jeanette vickery-howe
11:23 18 Jul 22
From the first conversation with Harry til the completion of the job we were impressed with the professionalism of the whole team. We would recommend them to anyone considering a heat pump.
Kate Southam
Kate Southam
23:30 15 Jul 22
On time, clean and professional. Fantastic service!
Kirsten Moyle
Kirsten Moyle
05:03 09 Jul 22
Great prices, and thorough knowledge of all the available rebates that could be claimed. The team were super accessible for quotes and questions and made the process seamless from start to finish. New system was installed perfectly and the team were friendly, tidy and considerate throughout. Would happily recommend to anyone needing a new system.
Sarah P
Sarah P
02:31 08 Jul 22
Friendliest and most knowledgeable team I have come across
Shaun Thompson
Shaun Thompson
22:23 07 Jul 22
Fast and efficient service. Failed electric heat pump tank system switched to gas continuous hot water with remote control.Trades were punctual and cleaned up when they were done.
lyn
lyn
23:34 06 Jul 22
wonderful service and prompt replies to emails/messageshot water system replaced with in 24hr removed all packaging and old system and site spotlessHighly recommended 5 starsspecial thanks Nakita
Alex Kemp
Alex Kemp
11:54 06 Jul 22
The team at HotWater.com.au were very helpful and accommodating, with having to change our install date several times due to Covid. Our new hot water heat pump was installed and it working well.
John Van Oeveren
John Van Oeveren
05:33 06 Jul 22
Every interaction with this business has been easy and enjoyable.Technicians were on time, very professional, polite and the installation was nice and neat, demonstrating pride of workmanship ... this feedback coming from a very fussy Plumber (myself) for many years. I recommend Hotwater.com.au
Petros Vlachos
Petros Vlachos
03:20 01 Jul 22
Vicki Chappell
Vicki Chappell
08:18 28 Jun 22
Fabulous people to deal with , new service with a smile and experience
Bruce M
Bruce M
11:11 23 Jun 22
Bernie B
Bernie B
09:45 21 Jun 22
Excellent service and installationExcellent communication
Roy McDougall
Roy McDougall
02:13 19 Jun 22
From the responsive quote to installation, we had a very smooth experience in having our old electric storage hot water system replaced with an Istore 270 unit.From requesting quotes from 4 different places, we only received 2 replies, one of which was expensive and had very little detail other than product brochures and the other from Harry at hotwater.com.au. Harry requested site photos and provided 3 different quotes at different price points with descriptions of the main points of difference - warranty, efficiency etc. We went with the Istore as the midrange option.The installation by Mark and a sparky (sorry, I've forgotten his name) was very smooth too. Completed in about 3 hours. Communication was great. Questions answered clearly.All in all it was just so easy. More than happy to recommend hotwater.com.au for anyone looking for hot water replacement.
robvnet
robvnet
23:55 14 Jun 22
Great team of people, excellent pre-sales communication and advice. When my heat pump died, they arranged a temporary hot water unit asap, ahead of installing an iStore 160L heat pump. This heat pump is (so far) excellent - energy efficient, has a nice control panel and the water is hot! Installation by the team was trouble-free and the pricing was very reasonable. They also managed the rebate so I didn't need to process this myself. My only constructive feedback would be to improve their process of notifying customers of job schedules, both ahead of and on the day of the job. Other than that, would happily use this company again or recommend to others.
Allan Smith
Allan Smith
09:21 10 Jun 22
Professional job with good explanation of all work required.Job required paving removal and replacement and care was taken to get things looking like it was untouched.
Katrina Reed
Katrina Reed
03:43 06 Jun 22
Our hot water system died on a Sunday but waited until Monday morning to put a call out. A service tech was able to come within a few hours and diagnose a new system was needed. A new system was scheduled to be installed the following Friday, but he was able to install a temporary water system to get us through the week, which it did without issue. Very impressed with the service provided.
Richard Fassbender
Richard Fassbender
06:36 28 May 22
Good quality job done on time. Thanks Sam and Natika. Heat pump hot water system working very well.
Riley
Riley
22:53 25 May 22
Great service and awesome customer service especially by Natika they diagnosed our issues straight away and quoted us within the day and installed a temporary unit to get us by with hot water while we waited for our new system.Very professional and well managed business
Theo P
Theo P
02:39 24 May 22
Excellent service, professional and friendly. Great price. Would use again.
Peter Ochse
Peter Ochse
08:25 20 May 22
Natika and team were very helpful selecting the right heat pump hot water system and the installation was done competently and courteously by friendly tradies.System working well and is far more efficient than old heat pump system.Highly recommend Hot Water Company
Peter True
Peter True
02:44 20 May 22
Couldn't have asked for a better experience! From start to end Natika stayed in contact with us about our new hot water system installation. She even had a temporary hot water system installed due to a small wait for our new system to come through so we didn't have to endure to many cold showers.I will be recommending these guys to all my friends and family due to the faultless experience we had.Thanks again guys
meg dougan
meg dougan
08:41 13 May 22
Great company to go through, very satisfied with there work
Vince Rullo
Vince Rullo
06:01 10 May 22
C David
C David
03:32 10 May 22
On time when they said they would beWork done to spec's "a very good job neat and tidy plumbing."Electrical work was the same.Hot water plus, honest company to deal with.
Will Harrison
Will Harrison
03:29 06 May 22
David Budden
David Budden
05:55 02 May 22
brian richards
brian richards
09:50 01 May 22
Very helpful support from Natika and Installation team were very professional.Very pleased with the outcome
Jax N Maddi Delaine
Jax N Maddi Delaine
00:57 27 Apr 22
Great service, kept me informed of progress and spare hot water system up straight away, so no cold showers 😊
Alan Barrie
Alan Barrie
03:46 21 Apr 22
Excellent service
Helen Muscat
Helen Muscat
02:06 20 Apr 22
Excellent customer service - very happy with process from start to finish. Nitika was so helpful and system installation was done quickly and professionally.
Kerry Bayer
Kerry Bayer
10:44 05 Apr 22
Excellent service from first phone call to installation, all completed within 24 hours. All of the staff were friendly, polite and efficient. Highly recommended.
Marilyn Jolly
Marilyn Jolly
05:35 05 Apr 22
Natika was very knowledgeable in helping us select our new Hot Water System. We found them to be very thorough and efficient. The installers were punctual, polite, tidy, well organised and did an excellent job. We are very pleased with our Rennai B26 gas CF Water Heater. The old heater was removed and everything was left clean and tidy. We are pleased to recommend their service and efficiency.
clare smith
clare smith
03:16 05 Apr 22
Fast, efficient , and great install team really happy with my new heat pump and great price too Thankyou so much!!
Greg Pike
Greg Pike
02:23 05 Apr 22
Great experience all round. Everything was promptly done and we are chuffed with the new heat pump system. The guys were respectful and asked us about details along the way so that we would be happy with all aspects of the install. Really pleased to highly recommend HotWater.com.au
Michael Liebelt
Michael Liebelt
05:20 03 Apr 22
Outstanding service. Very responsive to enquiries. Helped me to configure a system that suited my needs and was 25% cheaper than I had originally selected. Installation was completed quickly and to a very high standard by helpful and friendly trades. I can't recommend these people highly enough.
Graham Wren
Graham Wren
02:41 02 Apr 22
Gordon Roads
Gordon Roads
06:01 01 Apr 22
The installation was good and the worker wasted no time to put it in .Thanks a lot you Don a good job
Michelle McDougall
Michelle McDougall
08:05 24 Mar 22
Amazing customer service! Answered all my questions and offered a great price to supply and install. Completely hassle-free experience from start to finish. Highly recommend!
Andrew Baker
Andrew Baker
07:05 24 Mar 22
Great service 👏 👍
Danny Ash
Danny Ash
02:07 16 Mar 22
Ben Zhao
Ben Zhao
11:56 04 Mar 22
Excellent work!!
Casey Cloney
Casey Cloney
06:40 02 Mar 22
Timely responses, great friendly service.
Peter McMillan (TheBurglar1)
Peter McMillan (TheBurglar1)
01:16 02 Mar 22
Hot Water.com provided great customer service and really easy to deal with. Helping with getting that extra funds to purchase the iStore 280Lt was easy. Happy with the recommendation they thought would best suit my family.
jill armour
jill armour
08:05 01 Mar 22
Installed a new hot water service very quickly and staff were friendly and helpful.
Sue Hetzel
Sue Hetzel
05:59 01 Mar 22
Excellent information and competent plumbers. I have already recommended them.
Drew Russell
Drew Russell
06:29 26 Feb 20
These guys did my meter to house install, aswell as gas oven and hot water system. With 15-20meter pipe install. Great professional team. Very accommodating and good at their job, would recommend.
Tim Thornley
Tim Thornley
13:21 07 Jan 20
I’ve had 2 Hot water systems replaced by Mark. Natika was very quick with helpful communication on both occasions. Marks workmanship is professional and first class. Highly recommend these guys!!Tim
Sean Downie
Sean Downie
00:19 06 Dec 19
Thanks to the team for a great HWS installation. Bradley and Sam kept me informed all day and answered all my 'silly' questions.
Jak De Casto
Jak De Casto
07:49 19 Nov 19
NakitaWe are very happy with the job from my first call to you to the boys on sightGreat advice no fuss very polite – thank you tell the boss !!
Ant Meow
Ant Meow
01:19 22 Oct 19
This is what all Service should be measured by/against, from initial call to install took about 36 hours, unit arrived 8:45 the next morning and the installers were here at 8:50, job done everything cleaned and old unit taken away, Well done guys. Fantastic.
Loueen Arbon
Loueen Arbon
09:04 12 Jun 19
Excellent,friendly service. Highly recommend.

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