TESTIMONIALS AND REVIEWS
We take a lot of pride in our work here at Hotwater.com.au, and if you don’t believe us just take a look at what over 350 happy customers have said about our service.
Excellent service. Right from the initial online enquiry, which prompted an immediate phone response, the consultant listened to our needs and a new system was installed the next day, super quick and very professional throughout. Highly recommend.
Colin Mason
Colin Mason
Fast quote, fair price, excellent value and they happily answered my sometimes annoying questions. Everything was included in the quote, and the workmanship was outstanding. They even came in under the quote as the remote couldn't be installed.
Absolutely will use again, and highly recommend for all.
Absolutely will use again, and highly recommend for all.
Recently installed Rinnai infinity 16 gas continuous system from HOTWATER.com.au, got the competitive quote within few hours and done the quality job very quick whole process was pretty fast. Thanking to trustworthy company and all team, definitely highly recommend this company and their services.
This company is the best, most caring plumbing company that we have ever done business with. They are punctual, top tradespeople and they do a brilliant job, the company couldn't do enough for us this all starts with there office staff. We definitely recommend them re there exceptional high quality workmanship. Thankyou "hot water.com.au" Bob Tuddenham
Response from the owner:WOW thank you so much for your kind words! We truly appreciate you taking the time to leave us such a glowing review, and I'll be sure to pass this onto the whole team. If you ever need anything in the future, please don't hesitate to reach out. Thank you again Bob and Sue, it was our pleasure 🥰
Great service very professional company to deal with, excellent heat pump, will recommend to anyone
Response from the owner:Thank you so much Roy 😊 that's wonderful to hear! Have an awesome week
Hotwater.com.au installed an iStore 270 Litre hot water heater today. The water heater installers and the electrician were superb.
Efficient, extremely tidy, courteous - and explained the operation of the new Water Heater clearly and in fine detail. We are very pleased.
Efficient, extremely tidy, courteous - and explained the operation of the new Water Heater clearly and in fine detail. We are very pleased.
Response from the owner:Thank you for the wonderful review! It was our absolute pleasure 😊
My off-grid property in the Adelaide Hills recently installed the IStore 270L Heat Pump hot water system installed by Hotwater.com.au.
They were professional throughout the whole process.
Very very competitive on price (half of our local plumber), quote to install was very fast, and quality job on install.
We would definitely recommend their services.
They were professional throughout the whole process.
Very very competitive on price (half of our local plumber), quote to install was very fast, and quality job on install.
We would definitely recommend their services.
Response from the owner:Thank you so much for the glowing review! We’re thrilled to hear and I'll be sure to pass this onto the team 😊
There service was prompt and honest in pricing.
Excellent, highly recommended.
Excellent, highly recommended.
Response from the owner:Thank you so much, that's wonderful to hear! 😊 we hope you have a lovely rest of the week
Professional, quick and efficient very satisfied
Response from the owner:Thank you for taking the time to leave us such a lovely review, it's much appreciated 😊
Fantastic Team, great service, super trades, on time and always ready to assist.
Response from the owner:Thank you so much Garth for leaving us a review! 😊 It means a lot to the team. We hope you have a wonderful rest of the week.
Excellent service at a competitive price. Can recommend and would use them again.
Response from the owner:Thank you so much Robert! 😊 have a great week (and stay cool!)
great team to deal with and there were no hidden costs 👍 👍
Response from the owner:Thank you Bob for leaving us a review! Have a wonderful rest of the week 😊
Needed to replace a leaking hot water service. Got several quotes for heat-pump units. Got best quote quickly from Hotwater.com.au. Had a new unit within 24 hours. Quick response, competitive quote and excellent work.
Response from the owner:Thank you so much Greg for the review, wonderful to hear! We hope you have a wonderful week 😊
Great to do business with, good accurate info over the phone, very quick install service and no hidden suprise costs at the end.
Response from the owner:Thanks Seumas, we really appreciate you leaving us a review, and glad we could help. Have an incredible rest of the week 😊
Had my IStore 270L Heat Pump hot water system installed by Hotwater.com.au recently. They were great throughout the whole process. Very competitive on price, quote to install was very fast, and quality job on install. Definitely recommend their services.
Response from the owner:That's great to hear thank you Glen, so glad we were able to assist 😊 thank you for for leaving us a review! We really appreciate it
Very knowledgeable, efficient, turned up on the right day and price was great. Very happy to recommend.
Response from the owner:Thank you Tony, that's great to hear! 😊 thank you so much for leaving us such a glowing review. Have a wonderful week
Response from the owner:Thank you Richard for leaving us a rating, it's much appreciated 😊
We recently had the Aquatech heat pump
Installed at our hourse. Transparent pricing, easy to deal with, guided us through all the options and government rebates available. Highly recommend!
Thanks for your help :)
Installed at our hourse. Transparent pricing, easy to deal with, guided us through all the options and government rebates available. Highly recommend!
Thanks for your help :)
Response from the owner:Thank you so much Matthew, that's wonderful to hear and it was a pleasure to help. Have a lovely rest of the week 😊
Five stars! I would give more if I could. What could have been a disaster turned out to be a really positive experience. The guys who came to check and replace the water heater were friendly, thoughtful, polite, and went out of their way. Everything was done so quickly efficiently and with a genuine sense of service. Thanks so much.
Response from the owner:Thank you so much Rachel, that's so wonderful to hear 🥰 I'll be sure to pass this onto the team, they'll be thrilled! We hope you have an incredible rest of the week
Top quality service…the staff were friendly, efficient and patient…work was done professionally, in good time and reasonable cost. I can highly recommend hot water co
Response from the owner:Thank you so much David, you're too kind. We appreciate you taking the time to leave us such a lovely review. Have a wonderful weekend 😊
A very good experience. Certainly helped us navigate the newness of heat pump technology and its application to urban dwellings. Well organised, knowledgeable, and clean and tidy work. Would recommend to all
Response from the owner:Thank you so much Karen, that's amazing to hear! We really appreciate you leaving us a review, we hope you have an excellent rest of the week 😊
Installation performed very quickly and professionally. Very happy with the quality of work and final finish.
Response from the owner:Thank you Graham, that's wonderful to hear! We appreciate you taking the time to leave us a review, have a great week ahead 😊
Fantastic service. Natika was helpful and quick to respond. Installers were efficient and very professional. Great customer service both in the office and by installers. Highly recommend going through Hotwater.com.au.
Response from the owner:Hi Shannon, thank you for the kind review and we'll be sure to pass this on to the whole team. Have a great week :)
Happy with the whole process from start to finish.
Response from the owner:Thank you for the lovely review Rick, and excellent to hear you are happy with the new system. All the best!
I am extremely happy with my new hot water service. What a top team of people! Helped with the rebates and any queries I had. Very prompt and reliable. Thanks Hot Water.com.au
Response from the owner:Hi Deb, thanks for taking the time to leave a review and we're so glad you're happy with the service! :)
Really easy process from initial contact through to installation and rebates. Good advice and happy with the Aquatech heat pump so far.
Response from the owner:That's wonderful to hear! Thank you so much for the review 😊 have a great week!
We had been planning to convert our home to fully electric, when our gas HW system gave up and made the decision an urgent one. Natika was amazing, explaining how the rebates worked and offered us a payment option that suited us. We now have a beautiful new heat pump hot water system, have ditched gas for good and a sleek induction hot plate to replace the gas stove. Thank you 😊.
Response from the owner:You're too kind Jacqui, it was my absolute pleasure! 😊 have a lovely weekend
From the quote to the installing everything went smoothly. I Store has been working great. A nice team to install and Natika was very helpful on the phone. Answered all my questions and helped me register for the warranty. Highly recommend.
Response from the owner:Thank you so much Dianne, that's fantastic to hear and I'm so glad I could help 😊 have a wonderful rest of the week
Fast service and better deals
Response from the owner:Thank you very much for leaving us a review, it's much appreciated 😊
Quoted $600 under the nearest competitor, prompt and professional tradesman finished the job , couldn't recommend them enough. Best in the business 👍
Response from the owner:Thank you so much Al, it was our absolute pleasure! Have a lovely weekend and thank you again for leaving such a great review.
One needs to do your homework properly to get the best value for money. We have done that. The best company to supply the product, do ALL the rebates admin, installation of our iStore heat pump including the plumbing as well as electrical work AND removing the old heater… all this in a few hours. That company is Hotwater.com.au. Real professionals in Adelaide. Don’t look further.
It’s now two weeks later and every bath and shower is perfect. Thank you Hotwater.com.au.
It’s now two weeks later and every bath and shower is perfect. Thank you Hotwater.com.au.
Response from the owner:Thank you so much Barry for your kind words and incredible review! I'll be sure to pass this onto the team 😊 it's been a pleasure to help.
A pleasant experience.
From my initial phone enquiry
Having someone out to check my quote. Two days later, all installed perfect.
Just like they said,
no hidden extra's
Tradespeople were punctual.
Thank you very much
Hot Water .com
From my initial phone enquiry
Having someone out to check my quote. Two days later, all installed perfect.
Just like they said,
no hidden extra's
Tradespeople were punctual.
Thank you very much
Hot Water .com
Response from the owner:Thank you Geoff, that's wonderful 😊 Appreciate you taking the time to leave us a review. It's been a pleasure
I highly recommend this company. The reason are: (1) they install my heat pump water heater in a short time and they did well; (2) The communication are fantastic, you can message them anytime and they quickly response; and (3) they are friendly.
Response from the owner:Thank you so much for leaving us such a great review. We really appreciate it 😊 have a great weekend
Another five star review! The service from start to finish was amazing. Had a temporary unit installed to get us through the weekend when our old unit died and then the nicest crew turned up promptly on Monday to install the new iSolar unit. Very neat and tidy job, everything fully explained - couldn’t ask for a better experience.
Response from the owner:That's wonderful to hear! Thank you so much, I'll be sure to pass on your kind words to the team 😊 have a lovely rest of the week
The hotwater team arrived at the agreed time. The workmanship was high quality and they explained the functions of the unit. The communication from the office staff was excellent and they negotiated the government rebates for a great price.
Response from the owner:Thank you Vicki for your lovely review 😊 I hope you have a wonderful rest of the week!
Brilliant hot water system installed by very professional tradesmen. Very efficient and tidy workers. I highly recommend this company *****
Response from the owner:Thank you Jacki for your lovely review, glad the team could help! 😊 have a lovely day!
If I could give more than 5 stars I would. Amazing service, thank you guys so much! Natika and Corey were amazing.
Response from the owner:Thank you so much Kimberley, so glad we could help, and get it all done under the Australian Gas Networks priority service program. It's been an absolute pleasure, have a wonderful week!
Would like to say thankyou to the guys from Hotwater.com.au and also from Ohms Electrical for an absolute top installation of both an IStore heat pump hotwater service and Bosch Induction cooktop, better tradesmen I'm yet to meet. Thankyou so much.
Response from the owner:Thank you so much for your kind words Phil! We’re thrilled to hear that you had a great experience, it was truly our pleasure. We appreciate your feedback & hope you have a wonderful week 😊
The team were fantastic after the heat pump hot water at my parent's house broke down, i got a few quotes with different options within half an hour, the job was booked into their next availability and they turned up on time, cleaned up and everything was working perfectly. Thank you Natika and team, would highly reccomend.
Response from the owner:Thank you so much Scott for leaving a review, we really appreciate it. It's so wonderful to hear 😊 have a great week!
Great experience dealing with hotwater.com.au, I had several questions about how the transition would work to disconnect our existing gas and install an Istore heat-pump to run off our PV system and all the staff were extremely helpful.
Even though it took me awhile to finally commit they were able to redo my old quote quickly when I did decide to go ahead.
Quote was extremely competitive and everything was clearly written / explained. The 12 months interest free Zip option was also a nice touch.
It’s been a few weeks since install and everything has been working perfectly, I look forward to seeing the savings and knowing that I am having a positive impact on the environment at the same time.
Even though it took me awhile to finally commit they were able to redo my old quote quickly when I did decide to go ahead.
Quote was extremely competitive and everything was clearly written / explained. The 12 months interest free Zip option was also a nice touch.
It’s been a few weeks since install and everything has been working perfectly, I look forward to seeing the savings and knowing that I am having a positive impact on the environment at the same time.
Response from the owner:Thank you so much for sharing! We're thrilled to hear that you had a such a great experience with us. It was a pleasure to help and we hope you have a fantastic week 😊
Very helpfull man on the phone. Happy with quote and installation.
Response from the owner:Thank you Lyn, I'll be sure to Let Pat know 😊 we appreciate you taking the time to leave us a review, have a wonderful rest of the week.
We are very happy with the unit. Liam and his offsider (sorry name escapes me) were friendly and did the job in a professional manner. They cleaned up well and explained the workings of the heater
Response from the owner:Thank you for your review, that's great to hear! I'll be sure to pass this onto Liam & Braeden 😊 have a lovely rest of the week.
Supply and installation of new gas hot water system was all done in 24 hrs from initial inspection on old faulty appliance. Excellent service.
Response from the owner:Thank you Ken for leaving us a review, it's great to hear and we really appreciate it 😊
The technicians arrived on time. They asked if I wanted them to remove their boots before walking on the carpet. They worked steadily and efficiently. Due to the age of the heater they advised me to purchase a Co Meter. I have followed this advice ! I am very happy with the service given !
Response from the owner:Thank you so much Bev, that's excellent to hear! I'll be sure to pass this onto the team 😊 have a wonderful week!
Customer service second to none. Decided to buy a heat pump and landed in the best possible position for this costly purchase, starting with hotwater.com.au's informative website. Purchase and installation (thanks, Mark and Liam) were so easy and professional. All necessary documentation followed from Natika in the office, an absolute gem. When hot water failed on a Saturday night due to an idiosyncracy in weekend timing for this model, Natika answered our cry on Sunday morning and, although I managed to get hot water back on, by Monday Liam was dispatched to check out the system. Total confidence this end. Thanks, hotwater.com.au!
Response from the owner:Thank you so much for the lovely review Pamela, it was our absolute pleasure to help. It's so great to hear and an amazing start to the week. Apologies again about the weekend timer. Have a lovely, warm and dry rest of the week 😊
Thanks so much for your wonderful service. The guys went over and above to help fit my new instant gas hot water system. Hotwater.com.au already saved me nearly $2000.00 for the same job quoted by others and then went out of their way to save me more by working out a way to fit the unit into the available space. I am so grateful guys.
Recommended highly!!!
Recommended highly!!!
Response from the owner:Thank you Glenys for the lovely review, that's wonderful to hear and I'm glad we could help 😊I'll be sure to pass on your kind words to the team. We really appreciate it, have a great rest of the week!
Timely, professional, friendly services.
Response from the owner:Thank you Deb for leaving us a review, we really appreciate it 😊
Response from the owner:Hi Graeme, thank you for taking the time to review and glad everything was to your liking. All the best!
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