SERVICES

Wonderful company. Quick and efficient work and reasonable price. Highly recomme ded even by oldies who were at times a bit slow to respond to emails!

Very efficient communication and timely installation. Honest and professional.

Very competitive pricing and did a great job for replacement hot water system, including powerpoint and repairing a seperate leak 🔥

Recently had a new hot water service installed . Great job , non intrusive , on time , very happy with the service.

Very happy with our new hot water system. It was installed on time, was completed professionally and was a great price. Can’t ask for much more than that!

Ethan arrived early, and was quick to get stuck into fixing our hot water service. It was a no fuss experience, and he was very courteous.

Smooth and easy process, good info and communication, fair price.

I am pretty happy with the service of HOT WATER COM AU. From quoting to installation, easy, professional and quick for each step. They don’t charge for quoting and be honest with government rebate that has exhausted at the end of year. Comparing to the other company that I also contacted which charge for quoting and hide the fact that two rebates are available but one exhausted. Change from gas to heat pump water system is much easier than I thought when I chose HOT WATER COM AU to do it for me and price is pretty good as well. Highly recommended!

Good job

We were very impressed by the prompt service and very professional installation of our new hot water system. Highly recommend this company.

Excellent. They were efficient from start to finish and sorted problems without any bother. Highly recommend this team.

Super fast and helpful response to initial enquiry. Chatted through the various options and gave useful info to help with our decision. Installation was very neat and efficient. Would happily recommend!

Excellent service. Polite, punctual and happy to answer any questions. Installation was quick and efficient. Highly recommend

Outstanding process from beginning to end. Plenty of choice for my new system. Easy online selection and booking. The new heat pump was installed on time with the minimum of fuss. Great service.

Very good service. Booking the quote was very easy. The installation team was great - on time, polite, helpful and did a very good job. Happy to recommend these guys.

Recently had a Haier 330L heat pump water heater installed. Guys did a great job, quick easy and friendly service. Unit works great, plenty of hot water

Very pleased with the service and professionalism. Would definitely recommend hot water .com

Ethan provided exceptional service and installed our water heater in a very professional manner. It's not very often these days you can say this, but I commend the company for employing such people. The price and quality was very competitive. Well done.

I was very happy with the price they quoted for an istore 270L. Their communication was really good and they turned up on time. The installers did a great job. I'd certainly use them again if i needed.

Great service , right from the phone call to the finishing install , and a great price to match , highly recommend

Can't recommend these guys highly enough. Clear communication, great customer service and excellent (and quick!) work by their professional installers made switching from instantaneous gas hot water to a heat pump a breeze.

Great people bestes price neat workmanship phone quote was exactly the price neat job polite insallers so happy we used them for PRICE and quality dougy

I got a few quotes for a heat pump and asked these guys if they could beat them and they did and pointed out why they reduced the price by $100 bucks which I thought was excellent service not there to rip me off and the installation was neat and tidy for a plumber and the apprentice and off course and I had ring the office and the receptionist was helpful and had amazing customer service polite and bubbly to keep up the great work Dean.

Fantastic customer service ... liaised with me to arrange the best possible deal on my replacement gas hot water system ... half the price of the quote from my local plumber ... promptly scheduled installation, which took less than two hours ... very happy with the outcome and highly recommend Hotwater.com

Very competitive pricing.
Quick
No bullshit
A++++

Would highly recommend very helpful and informative on products fast installation no mess

Extremely pleased with all proceses involved in the advice provided, decisions, then purchase and instillation of our Heat Pump. Comunication was clear, helpful, easily understood and prompt. Those directly involved in the instillation were eficiente, tidy and clear with advice. Very happy to recomendar a local organización. Many thanks. Friend E.

The best price for heat pump system, and great products, hands down. Fabulous customer service and follow ups.

I recently had my hot water system replaced as brown water was coming out of the tap for a few weeks. The service provided by hotwater was excellent. From the time I made the inquiry to when the job was completed was done within a couple of weeks. I was very impressed!

Installed a IStore 270L through these guys presale service excellent as I asked lots of questions, the installation crew arrived on time neat and tidy install no problems and Hotwater.com employ all thier installers no subcontractors which I prefer.
Now we have heaps of hot water and our electricity is only $0.06 cents KWh as we have solar panels and a battery.

Customer service for quoting, communication and installation of a new HWS has been excellent. Bonus - their prices are are good too

Helpful and accommodating staff with prompt answers to questions

Very happy with installation of Aquatech heatpump. Hot water pipes are well insulated. Left the work tidy. Thanks.

very happy with the I store the staff was quite friendly and the technicians were good and I highly recommend them

Very happy. Best price, friendly staff. Highly recommend.

Excellent service, price and communication throughout the process.

job well done

Very happy with the installation of our new heat pump - all seemed to go very smoothly. A very minor omission was removing the rust on the cement from the old one.

Just had new system installed. Done efficienctly.

Nice fellows who installed the system & plenty of hot water on tap. Fair pricing & punctual.
Congrats!
Daryl

This business is exceptionally helpful, honest,polite and friendly.
They are always ready to help even when we had an initial issue with the Hot water heater.
This was definitely NOT their fault but they helped us solve the issue anyway.
Their communication and replies to questions are superb .
Any business is happy to take your money but the quality of the business is what they do when there is an issue and this is the gold standard for customer service.
This business passes that test with flying colours and I could not recommend them more highly.
Emphatically recommend.

Quick and efficient with competitive price, everyone was friendly, easy to book in, chat to and pay :)

Great experience with Hotwater.com
From the very start of my enquiry, with Natika, who not only answered questions about Thermann x Split Heat Pump unit, but supplied additional info as well, right through to the installation, which was carried out smoothly, was excellent.
The unit has been installed now for over a week and has proved to be great, using solar power to heat our water supply. Can’t recommend the unit more and also the work carried out by Hotwater.com. Thanks a heap guys.

They put in an iStore heat pump. Easy to communicate with and installed cleanly! Will go to again if needed

Hot water unit broke down and Ray white called a plumber. Purity plumbing and gas comes over and provides a quote for $1,800.00 to fix and install.
As I was at work and had no time to sort this out I decided to proceed. Thankfully, it was close of business and installation was to be done the following day.
When I went home, I searched online and came across these guys in a facebook ad. Called them early in the morning, spoke to Nitika and could not believe the quote of $1,295.00 supplied and installed SAME DAY, EXACT SAME RINNAI B20 MODEL! Absolutely no dramas, no call out fees, nothing! These guys saved me $500.00. I wish all plumbers were like this open and upfront quotes, no bull shit. Unluckily for me, Purity plumbing and Gas proceeded to charge me $165.00 for call out and quote. Thanks to these guys, I still saved $335.00 🙏🙌❤️

Service was excellent. Replaced our hot water heater the next day after my initial enquiry, fast and efficient work and very friendly. Would definitely recommend their company.