SERVICES

The best price for heat pump system, and great products, hands down. Fabulous customer service and follow ups.

I recently had my hot water system replaced as brown water was coming out of the tap for a few weeks. The service provided by hotwater was excellent. From the time I made the inquiry to when the job was completed was done within a couple of weeks. I was very impressed!

Installed a IStore 270L through these guys presale service excellent as I asked lots of questions, the installation crew arrived on time neat and tidy install no problems and Hotwater.com employ all thier installers no subcontractors which I prefer.
Now we have heaps of hot water and our electricity is only $0.06 cents KWh as we have solar panels and a battery.

Customer service for quoting, communication and installation of a new HWS has been excellent. Bonus - their prices are are good too

Helpful and accommodating staff with prompt answers to questions

Very happy with installation of Aquatech heatpump. Hot water pipes are well insulated. Left the work tidy. Thanks.

HotWater.com.au supplied and installed a 270L iStore Heat Pump for me recently. Communication from Natika and on site service were fantastic from initial contact to final checks. I recommend them unreservedly.

very happy with the I store the staff was quite friendly and the technicians were good and I highly recommend them

Very happy. Best price, friendly staff. Highly recommend.

Excellent service, price and communication throughout the process.

job well done

Very happy with the installation of our new heat pump - all seemed to go very smoothly. A very minor omission was removing the rust on the cement from the old one.

Just had new system installed. Done efficienctly.

Nice fellows who installed the system & plenty of hot water on tap. Fair pricing & punctual.
Congrats!
Daryl

So glad I made the choice to use Hotwater.com.au. (Istore heat pump 270l)
Email contact was quick and thorough
Attending crew were very polite, punctual and so tidy. Job was completed quickly and hot water that night...
After being messed around by our failed hot water system company, I turned to Hotwater.com.au, they were a pleasure to do business with and made sure the new install was working and provided some handy hints. Every interaction was easy and smooth... highly recommend

This business is exceptionally helpful, honest,polite and friendly.
They are always ready to help even when we had an initial issue with the Hot water heater.
This was definitely NOT their fault but they helped us solve the issue anyway.
Their communication and replies to questions are superb .
Any business is happy to take your money but the quality of the business is what they do when there is an issue and this is the gold standard for customer service.
This business passes that test with flying colours and I could not recommend them more highly.
Emphatically recommend.

Recently had a heat pump hot water unit installed by hotwater.com.au, quick turnaround and very fast getting back to you, very happy with them and would recommend

The prompt courteous service and advice was exceptional. Prices were very reasonable too. Would highly recommend hot water.com.au!

Quick and efficient with competitive price, everyone was friendly, easy to book in, chat to and pay :)

Great experience with Hotwater.com
From the very start of my enquiry, with Natika, who not only answered questions about Thermann x Split Heat Pump unit, but supplied additional info as well, right through to the installation, which was carried out smoothly, was excellent.
The unit has been installed now for over a week and has proved to be great, using solar power to heat our water supply. Can’t recommend the unit more and also the work carried out by Hotwater.com. Thanks a heap guys.

They put in an iStore heat pump. Easy to communicate with and installed cleanly! Will go to again if needed

Hot water unit broke down and Ray white called a plumber. Purity plumbing and gas comes over and provides a quote for $1,800.00 to fix and install.
As I was at work and had no time to sort this out I decided to proceed. Thankfully, it was close of business and installation was to be done the following day.
When I went home, I searched online and came across these guys in a facebook ad. Called them early in the morning, spoke to Nitika and could not believe the quote of $1,295.00 supplied and installed SAME DAY, EXACT SAME RINNAI B20 MODEL! Absolutely no dramas, no call out fees, nothing! These guys saved me $500.00. I wish all plumbers were like this open and upfront quotes, no bull shit. Unluckily for me, Purity plumbing and Gas proceeded to charge me $165.00 for call out and quote. Thanks to these guys, I still saved $335.00 🙏🙌❤️

Service was excellent. Replaced our hot water heater the next day after my initial enquiry, fast and efficient work and very friendly. Would definitely recommend their company.

Very happy we chose Hotwater.com.au to install our hot water unit. Professional, honest and friendly team doing a great job. Special thanks to Mark, the gas fitter plumber .

Thank you to the team at Hotwater.com.au
Replaced our old solar hotwater service with a reclaim heat pump. What can I say but Wow!!
The service from the start was brilliant and the heat pump beats the solar hot water system hands down. No more boosting on cloudy days at night as the Solar panels on a cloudy/rainy day produce more than enough energy to keep the water hot. My power bill has gone down.
Again a big thank you to the team at Hotwater.com.au

Unbelievable fast service. From gas Hot water tank to heat pump electric hot water within 6 hours of my phone call.
These guys are fast and do everything, electrical, plumbing etc.
Highly recommend.

Very happy with the installation of my solar hot water system
The lads did an amazing job working efficiently and thoroughly

Fast and friendly service. No mucking around. Quick and easy to deal with.

Thank you Patrick & Sam.
Patrick and Sam did an absolutely fantastic job replacing my old hot water system with a brand-new one. From start to finish, they were professional, efficient, and incredibly knowledgeable. They arrived on time, explained everything clearly, and worked diligently to ensure the installation was done to the highest standard.

Not only did they complete the job quickly, but they also left everything clean and tidy, which I really appreciated. Their friendly attitude and attention to detail made the whole process smooth and stress-free.

If you’re looking for reliable and skilled professionals, I highly recommend Patrick and Sam. Thanks again for the excellent work!
Cheers, Greg

GMH Hotwater were very prompt and efficient in replacing our old gas hot water heater with a new heat pump. The installers did a great job.

Just had the easiest and most efficient HWS changeover. Cold shower one day and hot shower the next. And with good advice to suit my situation with the relative rebates. Installation gang were also friendly and professional.

Good price, great service. Got an Aquatech Rapid 6X installed. It was required urgently and the trades who came were considerate , polite and efficient...great lads.

We have had a heat pump water heater installed today. The quote (initial recommendation via Solar Quotes website) was provided promptly, as well as further answers to questions, including options and prices. The installation was done professionally, thanks to Cory and Braeden, and the unit is working fine. No reservations in dealing with Hotwater.com.au at all.

Great service and good price. I couldn't fault the team from start to finish. Very minor issue with a small scratch on the timer cover - which the manufacturer or supplier should really have rectified. Hence why 1 less star.

Rapid response to replace my faulty instant gas hot water heater. Friendly and trustworthy staff. Very pleased with service.

Update to my previous review .. GREAT AFTER SALES SUPPORT from Sam and the company for the installation that I had done .... Initially I had a problem with freeze issues on a rinnai solar heater panel. It failed on a friday and this company was very supportive and able to replace defective units under warranty by the following tuesday. Awesome support and customer detail. Thank you .. up here in littlehampton during winter not having access to a hot shower is like medieval torture .... HOT WATER BLISS AGAIN :)

Excellent service. Right from the initial online enquiry, which prompted an immediate phone response, the consultant listened to our needs and a new system was installed the next day, super quick and very professional throughout. Highly recommend.
Colin Mason

Fast quote, fair price, excellent value and they happily answered my sometimes annoying questions. Everything was included in the quote, and the workmanship was outstanding. They even came in under the quote as the remote couldn't be installed.
Absolutely will use again, and highly recommend for all.

Recently installed Rinnai infinity 16 gas continuous system from HOTWATER.com.au, got the competitive quote within few hours and done the quality job very quick whole process was pretty fast. Thanking to trustworthy company and all team, definitely highly recommend this company and their services.

This company is the best, most caring plumbing company that we have ever done business with. They are punctual, top tradespeople and they do a brilliant job, the company couldn't do enough for us this all starts with there office staff. We definitely recommend them re there exceptional high quality workmanship. Thankyou "hot water.com.au" Bob Tuddenham

Great service very professional company to deal with, excellent heat pump, will recommend to anyone

Hotwater.com.au installed an iStore 270 Litre hot water heater today. The water heater installers and the electrician were superb.
Efficient, extremely tidy, courteous - and explained the operation of the new Water Heater clearly and in fine detail. We are very pleased.

My off-grid property in the Adelaide Hills recently installed the IStore 270L Heat Pump hot water system installed by Hotwater.com.au.

They were professional throughout the whole process.

Very very competitive on price (half of our local plumber), quote to install was very fast, and quality job on install.

We would definitely recommend their services.

There service was prompt and honest in pricing.
Excellent, highly recommended.

Professional, quick and efficient very satisfied

Fantastic Team, great service, super trades, on time and always ready to assist.

Excellent service at a competitive price. Can recommend and would use them again.

great team to deal with and there were no hidden costs 👍 👍

Needed to replace a leaking hot water service. Got several quotes for heat-pump units. Got best quote quickly from Hotwater.com.au. Had a new unit within 24 hours. Quick response, competitive quote and excellent work.