Need emergency hot water in a hurry?

We are here to help!

Payment Plans Available

When you’re in need of a hot shower the last thing you want to be worrying about is how you’re going to afford it. Ask about our interest-free payment plans over 6, 12 or 24 months.

Speak to the experts.

Our team of qualified and licensed plumbers can provide service, repair or replacement on all electric, gas, solar or heat pump hot water systems.

Need a replacement?.

If you require a new system, we will give you the cost of the call out discounted off your quote!^

Call us for emergency hot water replacements.

We’ve all been where you are. Frantically looking for a tradesperson to fix something in your home.

It always happens when we have the least amount of time, right? We hear you. We don’t want you stressing and searching for technicians to help you (potentially making a wrong decision).

In fact, we flip the story of the emergency replacement, into a positive situation. How? By seeing it as an opportunity to upgrade to a more cost-effective, energy efficient hot water system that’ll save you money (and CO2 emissions) over its lifespan.

In a hot water emergency, you don’t have much time to weigh up your options. You also might not have the money sitting in the bank (or don’t want to spend what you have) on a new system. Then, take advantage of our interest-free payment plans, so you don’t have to outlay a chunk of money, now.

By choosing a system with a higher energy star rating, you can leverage the current hot water rebates available. Our intention is to find your best system with the lowest upfront cost.

We cycle specials on all product types throughout the year, which we’ll talk to you about over the phone or on-site. Our hot water systems are backed by 10-year warranties and 30-day workmanship guarantees. Longevity is an important metric for us as it, no doubt, is for you.

In an emergency, you really see the quality of our customer service. Punctual, professional, transparent, helpful, and friendly.

Contact our hot water Adelaide experts now on 1300 153 025 or to find out more about the advantages of updating now, request a quote.

Our services include;

  • General 5-year service & cleans
  • Repairs and replacement parts
  • Element replacement
  • Thermostat replacement
  • Leaking cylinders
  • Leaking or faulty valves (pressure limiting, isolation, expansion control, pressure temperature relief, tempering, etc)
  • Pilot relights
  • Fluctuating temperature
  • Tripping safety switch
  • Gas & water leak investigation
  • Rust coloured water
  • Anode replacement
  • And more….

Some of our Trusted Brands

LATEST REVIEWS

Excellent
HOT WATER COM AU
Based on 450 reviews
Wonderful company. Quick and efficient work and reasonable price. Highly recomme ded even by oldies who were at times a bit slow to respond to emails!
Very efficient communication and timely installation. Honest and professional.
Very competitive pricing and did a great job for replacement hot water system, including powerpoint and repairing a seperate leak 🔥
Recently had a new hot water service installed . Great job , non intrusive , on time , very happy with the service.
Very happy with our new hot water system. It was installed on time, was completed professionally and was a great price. Can’t ask for much more than that!
Ethan arrived early, and was quick to get stuck into fixing our hot water service. It was a no fuss experience, and he was very courteous.
Smooth and easy process, good info and communication, fair price.
I am pretty happy with the service of HOT WATER COM AU. From quoting to installation, easy, professional and quick for each step. They don’t charge for quoting and be honest with government rebate that has exhausted at the end of year. Comparing to the other company that I also contacted which charge for quoting and hide the fact that two rebates are available but one exhausted. Change from gas to heat pump water system is much easier than I thought when I chose HOT WATER COM AU to do it for me and price is pretty good as well. Highly recommended!
Good job
We were very impressed by the prompt service and very professional installation of our new hot water system. Highly recommend this company.
Excellent. They were efficient from start to finish and sorted problems without any bother. Highly recommend this team.
Super fast and helpful response to initial enquiry. Chatted through the various options and gave useful info to help with our decision. Installation was very neat and efficient. Would happily recommend!
Excellent service. Polite, punctual and happy to answer any questions. Installation was quick and efficient. Highly recommend
Response from the owner:Thank you for the kind words Pam! We are so pleased you had such a positive experience. Thanks for recommending us and enjoy the new system!
Outstanding process from beginning to end. Plenty of choice for my new system. Easy online selection and booking. The new heat pump was installed on time with the minimum of fuss. Great service.
Response from the owner:Hi Steve, we’re thrilled to hear it was smooth sailing from start to finish! Enjoy your new heat pump and thank you for the lovely review.
Response from the owner:Hi Craig, we really appreciate you taking the time to leave us a review!
Very good service. Booking the quote was very easy. The installation team was great - on time, polite, helpful and did a very good job. Happy to recommend these guys.
Response from the owner:Hi Robin, thanks so much! We love making things easy from the first call right through to install so we're glad the team looked after you so well. Have a lovely week!
Recently had a Haier 330L heat pump water heater installed. Guys did a great job, quick easy and friendly service. Unit works great, plenty of hot water
Response from the owner:Fantastic to hear! Thank you so much for leaving us a review, it's much appreciated 😊 have a great week.
Very pleased with the service and professionalism. Would definitely recommend hot water .com
Response from the owner:Thank you so much Karen & Brad, it was our pleasure to help 😊 we really appreciate you leaving us such a lovely review.
Ethan provided exceptional service and installed our water heater in a very professional manner. It's not very often these days you can say this, but I commend the company for employing such people. The price and quality was very competitive. Well done.
Response from the owner:Thank you so much! That's wonderful to hear and I'll be sure to pass this onto Ethan, he'll be thrilled 😊 have a wonderful week
I was very happy with the price they quoted for an istore 270L. Their communication was really good and they turned up on time. The installers did a great job. I'd certainly use them again if i needed.
Response from the owner:That's wonderful to hear, thank you so much Kelly 😊 we really appreciate you taking the time to leave us such a lovely review. We hope you have a wonderful week.
Response from the owner:Thanks James for leaving us a 5 star review, it's much appreciated 😊
Great service , right from the phone call to the finishing install , and a great price to match , highly recommend
Response from the owner:Thank you so much for the amazing review! It was our pleasure 😊 have a great week!
Can't recommend these guys highly enough. Clear communication, great customer service and excellent (and quick!) work by their professional installers made switching from instantaneous gas hot water to a heat pump a breeze.
Response from the owner:Thank you so much Kerrie for the raving review, I'll be sure to pass this onto the team (they'll be thrilled!) 😊. Have a wonderful week!
Great people bestes price neat workmanship phone quote was exactly the price neat job polite insallers so happy we used them for PRICE and quality dougy
Response from the owner:Thank you for taking the time to leave us a 5-star review, it means a lot to our team 😊 happy we could help!
Response from the owner:Thanks so much for the 5-star review! 😊
I got a few quotes for a heat pump and asked these guys if they could beat them and they did and pointed out why they reduced the price by $100 bucks which I thought was excellent service not there to rip me off and the installation was neat and tidy for a plumber and the apprentice and off course and I had ring the office and the receptionist was helpful and had amazing customer service polite and bubbly to keep up the great work Dean.
Response from the owner:Thank you so much Dean for the review, it was a pleasure working with you, and we’re so glad everything went smoothly 😊 have a great week!
Fantastic customer service ... liaised with me to arrange the best possible deal on my replacement gas hot water system ... half the price of the quote from my local plumber ... promptly scheduled installation, which took less than two hours ... very happy with the outcome and highly recommend Hotwater.com
Response from the owner:Thanks so much for the 5-star review! We're thrilled to hear and will be sure to pass this onto the team 😊
Very competitive pricing.
Quick
No bullshit
A++++
Response from the owner:Thank you Martin, that's great to hear! We appreciate you leaving us a review, have a wonderful week!
Would highly recommend very helpful and informative on products fast installation no mess
Response from the owner:Thank you so much Jim for leaving us a review, we really appreciate it! 😊 It was our pleasure
Extremely pleased with all proceses involved in the advice provided, decisions, then purchase and instillation of our Heat Pump. Comunication was clear, helpful, easily understood and prompt. Those directly involved in the instillation were eficiente, tidy and clear with advice. Very happy to recomendar a local organización. Many thanks. Friend E.
Response from the owner:Thank you so much, that's wonderful to hear and we really appreciate you leaving us such a lovely review. Have a great week! 😊
The best price for heat pump system, and great products, hands down. Fabulous customer service and follow ups.
Response from the owner:Thanks so much Christopher! We’re big believers in looking after people before and after install, so really happy to hear that came through for you. Have a lovely weekend!
I recently had my hot water system replaced as brown water was coming out of the tap for a few weeks. The service provided by hotwater was excellent. From the time I made the inquiry to when the job was completed was done within a couple of weeks. I was very impressed!
Response from the owner:So glad we could help sort that out quickly Gigi, no one should have to put up with brown water for long! Thanks for your lovely feedback 😊
Installed a IStore 270L through these guys presale service excellent as I asked lots of questions, the installation crew arrived on time neat and tidy install no problems and Hotwater.com employ all thier installers no subcontractors which I prefer.
Now we have heaps of hot water and our electricity is only $0.06 cents KWh as we have solar panels and a battery.
Response from the owner:Love to hear this! We’re always happy to answer questions, and it’s great knowing your setup is now running efficiently and saving you money too. Thanks for taking the time to leave such a wonderful review Geoff!
Customer service for quoting, communication and installation of a new HWS has been excellent. Bonus - their prices are are good too
Response from the owner:Thanks so much Rod! We’re glad to hear everything went smoothly, and we’ll always take a bonus point for pricing too 😊
Helpful and accommodating staff with prompt answers to questions
Response from the owner:Hi Julie, thanks for your kind review! We’re always happy to help and it’s great to know you felt supported throughout the process. Enjoy your weekend!
Very happy with installation of Aquatech heatpump. Hot water pipes are well insulated. Left the work tidy. Thanks.
Response from the owner:Thanks for taking the time to leave such a lovely review, Craig. We're so happy hearing you are satisfied with our work. Please let us know if there's ever anything else we can assist with :)
very happy with the I store the staff was quite friendly and the technicians were good and I highly recommend them
Response from the owner:Thanks so much for the lovely feedback Darryl! We're really glad to hear you were happy with the iStore and that our team made a great impression. We truly appreciate the recommendation!
Very happy. Best price, friendly staff. Highly recommend.
Response from the owner:Thanks Melissa! Glad to hear you're happy with the install, and we appreciate the lovely review. Have a great week! :)
Excellent service, price and communication throughout the process.
Response from the owner:We’re so pleased you’re happy with our service—it was a pleasure assisting you with your new system
job well done
Response from the owner:Thank you for taking the time to leave a review Rob. Have a lovely week!
Very happy with the installation of our new heat pump - all seemed to go very smoothly. A very minor omission was removing the rust on the cement from the old one.
Response from the owner:Hi Anne, thank you for the feedback. We have passed this on to our install team, and we appreciate the kind words
Just had new system installed. Done efficienctly.
Response from the owner:Glad to hear that everything went smoothly. Thank you for taking the time to leave a review David!"
Nice fellows who installed the system & plenty of hot water on tap. Fair pricing & punctual.
Congrats!
Daryl
Response from the owner:Thank you so much for your kind words! We're glad to hear you were happy with the installation team and are enjoying plenty of hot water 😊 have a wonderful weekend!
This business is exceptionally helpful, honest,polite and friendly.
They are always ready to help even when we had an initial issue with the Hot water heater.
This was definitely NOT their fault but they helped us solve the issue anyway.
Their communication and replies to questions are superb .
Any business is happy to take your money but the quality of the business is what they do when there is an issue and this is the gold standard for customer service.
This business passes that test with flying colours and I could not recommend them more highly.
Emphatically recommend.
Response from the owner:Thank you so much for your incredibly kind and thoughtful review. We truly appreciate it, and we're always happy & here to help! 😊
Quick and efficient with competitive price, everyone was friendly, easy to book in, chat to and pay :)
Response from the owner:Thanks a ton for your kind words Michelle! We’re grateful for the opportunity to help and happy you’re pleased with the results.
Great experience with Hotwater.com
From the very start of my enquiry, with Natika, who not only answered questions about Thermann x Split Heat Pump unit, but supplied additional info as well, right through to the installation, which was carried out smoothly, was excellent.
The unit has been installed now for over a week and has proved to be great, using solar power to heat our water supply. Can’t recommend the unit more and also the work carried out by Hotwater.com. Thanks a heap guys.
Response from the owner:Hi Leonne and Andy, we really appreciate you taking the time to share your experience. So happy to know you’re enjoying the new system, thanks again!
They put in an iStore heat pump. Easy to communicate with and installed cleanly! Will go to again if needed
Response from the owner:Hi Christopher, thanks so much for the lovely review! We’re thrilled everything is working well and that you’re pleased with the service.
Hot water unit broke down and Ray white called a plumber. Purity plumbing and gas comes over and provides a quote for $1,800.00 to fix and install.
As I was at work and had no time to sort this out I decided to proceed. Thankfully, it was close of business and installation was to be done the following day.
When I went home, I searched online and came across these guys in a facebook ad. Called them early in the morning, spoke to Nitika and could not believe the quote of $1,295.00 supplied and installed SAME DAY, EXACT SAME RINNAI B20 MODEL! Absolutely no dramas, no call out fees, nothing! These guys saved me $500.00. I wish all plumbers were like this open and upfront quotes, no bull shit. Unluckily for me, Purity plumbing and Gas proceeded to charge me $165.00 for call out and quote. Thanks to these guys, I still saved $335.00 🙏🙌❤️
Response from the owner:Thank you so much for your amazing review! It was a pleasure helping you with your hot water system. If you ever need us again, we’re just a call away!
Service was excellent. Replaced our hot water heater the next day after my initial enquiry, fast and efficient work and very friendly. Would definitely recommend their company.
Response from the owner:Thank you Anne for leaving us such a lovely review, we hope you have a wonderful rest of the week 😊

*Adelaide metropolitan and close surrounding areas only. Cost includes call out fee (valued at $180^) and 15 minutes onsite. $35 every 15 minutes additional required onsite. Does not include parts – this can be quoted onsite if required.

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